Reviews

Review Details

• Review fromZoe J

  Date: 04/14/2023

  1 star
  Dealing with sterling assets has been the worst experience EVER!! You have to make all appointments online and there is no way to speak to a representative if you have questions or concerns. I had to wait a week to get my items from my car. In fact, I was not allowed to do it myself. They open your car without your permission, go though all personal items and throw your items in a large paper bag. From there they get to decide (on their own) what does or doesnt get to be disposed. Once they brought my items I went through everything. They stole $2,000 from my black bag, my daughters iPad was wet and no longer works, brand new items that were purchased from ******* are missing, all of my paper documents including car registration are soaked and torn. Im not sure why my items are wet. This is just to name a few. I have both the police and the lean holder for my vehicle doing an investigation because items being stolen seems to be a reoccurring situation people have to deal with as if getting your car repoed isnt hard enough.

• Review fromALBERT E

  Date: 03/14/2023

  1 star
  My car was repossessed in May of 22 lets see where do I begin with my negative experience with these foolish imbeciles . They stared with hooking up my car the wrong way which I demanded they drop it and tow it the correct way or they will end up ruining my transmission .. are these 2 repo agents dumb dumbs new on the job?? What a joke. Of course they start with the strong arm tactics of demanding I give them my key fob or else they are going to report me to the finance company that Im being uncooperative which will result with higher fees etc.. I know I screwed up and this is why Im in this situation. Of course they decide to leave and drag my car I knew without a doubt that my transmission will be ruined.. I wasnt even able to grab anything from my car that was valuable because I knew they were going to steal it. Without waisting any time I typed up my inventory list for my belongings I have in my car sent it to them and my bank . But wait theres more!! I wasnt able to retrieve my car back until after 4 weeks due to the fact that they made up this story how I made threats against them and threw rocks and stuff at them so they feared for dear life.. lol what a complete joke this business is.. Im 59 and weigh about 145. These two dudes were over 6feet and weigh over 300lbs and they feared me??? Yes you guys stole all valuables, watch , cologne drills impact gun lose change amplifiers w6 subs air pods just to name a few.. oh yeah I almost forgot they ruined my transmission.. I have proof of everything. So be ready because Im coming in hot..

• Review fromChrystal R

  Date: 03/08/2023

  1 star
  My car was repossessed February 24, 2023 which was a Friday so I had to wait until Monday February 27th, 2023 to locate my vehicle. Sterling Asset Recovery in Sun Valley, ** is where my car ended up. After calling the number listed online there is no way to speak to a representative, therefore you can only email to set an appointment up. My appointment was set for Friday March 3rd, 2023. I was notified the day before my appointment confirming and was told to bring my ID, $75 cash(not sure what that was for but felt like fraud) and the vehicle key. They brought my belongings out in a large storage paper bag and I had no way of digging and verifying if all of my belongings were inside until I got home. Well I was unfortunately missing my $400 ***** sunglasses, window visors and another pair of sunglasses, *********** $200, I will be filing a police report. Ive read the previous reviews and note that this place has been stealing from people without any penalty. Please be advised that I will get to the bottom of this matter. This is not how you treat people and think youll get away with it.

• Review fromJulian B

  Date: 09/22/2022

  1 star
  I was robbed for 300 dollars worth of meds. My ptsd meds,high blood pressure meds...as a vet I depended on these things. since nobody wants to identify him urndriver and I can't even put his driver number lmaof.. got sticky fingers and is the reason the better business bureal knows about this incident ,is the reason there is a police report and I'm still looking to see who else I can take action besides small claims which im.doing as I type...unbelievable ..who the **** are u guys to treat people like **** ..**** this non honorable piece of **** company..