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Business Profile

Auto Accessories

Spindle Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for ***** Silverado Tubular control arms through Spindle Sources **** store on January 2nd, 2023. Install and fitment went well, as well as alignment. I have since put about ***** miles on these control arms and recently noticed my alignment was off. I took the wheels off and noticed that the driver side rear control arm bushing was worn out and causing slop in my suspension. Everything was greased correctly on install, and checked again after 500 miles. Ive contacted spindle source twice through their website over the past 2 weeks, and once through their **** store with no response. This can be a pretty dangerous situation if I continue to drive the truck.

    Business Response

    Date: 06/19/2023

    Already talk with and resolved the issue with the customer before I even got your message.  Replacement part was sent to the customer and a return label was sent to return back the part the customer is claiming to be defective.  Customer could provide no proof during our conversation that it was our part that was the cause of the issue.  We went ahead and returned it back anyway for review.   

    We had issues with our email server so we did not get his initial messages.  That has since been fixed by our IT department 

Spindle Source is NOT a BBB Accredited Business.

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