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Business Profile

Boots

Rodeo Cartie

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/18/25 - ordered product online.5/27/25 - the vendor advised that it will take 7-10 business days to ship my order.6/2/25 - contacted vendor again 6/4/25 - vendor replies w/ the below message:"From: Rodeo Cartie <***************************************>To: ********************************************* Wednesday, June 4, 2025 at 05:52:19 PM PDT Subject: Re: Order# RC59209 Hello Golgotha,Thank you for reaching out to us.First and foremost, we would like to sincerely apologize for the delay and any frustration this may have caused. We truly understand how important your order is and how disappointing it can be to wait longer than expected.After reviewing your order, we would like to inform you that, although orders are normally fulfilled within 7 to 10 business days, due to a recent surge in demand, many of our items experienced low stock levels. While working to restock and fulfill pending orders, we encountered further complications during the import process. Specifically, recent and unexpected changes in U.S. customs regulations have significantly impacted the clearance of merchandise, particularly products that involve exotic leather materials. These changes have resulted in extended delays outside of our control.Please rest assured that your order remains in line to be shipped, and our team has been working closely with U.S. customs officials and our shipping partners to resolve the matter as quickly as possible.We genuinely appreciate your patience and understanding, and we are doing everything we can to ensure your order is fulfilled as soon as possible. If you have any questions or if there is anything further we can assist you with in the meantime, please feel free to let us know.Warm regards,Rodeo Cartie ************* Team"I think this site is a scam as (1) this vendor is allegedly based in *********, CA and make their products in-house, and (2) I researched online and saw other negative reviews about this site. I just want a refund and to end this.

Rodeo Cartie is NOT a BBB Accredited Business.

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