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Business Profile

Bulk Food Stores

EL Super

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EL Super's headquarters and its corporate-owned locations. To view all corporate locations, see

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EL Super has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 4, 2024 my elderly mother experienced a humiliating incident at El Super Market in *********, while using her EBT benefits to pay for groceries. When she requested 2 more grocery bags, the cashier said its 30 cents my mother handed her her EBT card and the cashier handed it back and loudly remarked, You cant even afford 30 cents when the government is paying for your groceries are you serious, in front of other customers; however my mother had no change and had to hand her a larger bill. This comment was extremely rude and caused significant emotional distress and embarrassment to my mother, resulting in a spike in her blood sugar and blood pressure as she has acute medical issues.My father, who was present, requested to speak to a manager about the cashiers behavior. Instead of addressing the issue, she shut my father up and asked for both of my parents to be escorted out of the store by a security guard. The security guard acknowledged that the cashiers behavior was unprofessional and confirmed that my parents were neither rude nor disruptive.Desired Outcome:I am seeking the following resolutions:1.Appropriate disciplinary action against the cashier involved in the incident.2.Implementation of training for store employees on how to treat all customers with respect, especially those using assistance programs like EBT.3.A formal apology to my mother and assurance that similar incidents will not happen in the future.Thank you for your attention to this matter. I hope that the BBB can help facilitate a resolution to ensure such incidents do not occur in the future as a majority of the population they serve are low income and a majority of the stores profit.

      Business Response

      Date: 06/16/2024

      i, *************************, Store Director at H3232383130**363539H #** at ********************* at ************, spoke to our customer and apologized for the mistake made by our cashier. The customer at her convenience will come in and meet with me, so I can apologize in person. In addition, I retrained our cashier involved, and also help reiterate the procedure to the rest of the cashiers.

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