Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Banking Services

Cheese

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company for credit building and they closed down offering to build credit. That itself is not a problem. I was never given a refund and I cannot login to my account. If this is not resolved I will be contacting the **** If you view their reviews on the Apple App Store and sort the views by recent then you will see that this is an issue.I need a full refund now.
  • Initial Complaint

    Date:03/05/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Cheese last year with the hopes of building my credit. A couple of months after signing up, I had to change banks due to multiple fraudulent charges on my card. Unfortunately, Cheese has no way of changing banking information on their app, which is very inconvenient. They ended up emailing me about changing the card on file because the old card did not go through. I responded to their email letting them know that I would like to proceed with changing my banking information. Never got a response from the company. I was a little concerned about their lack of response. However, I decided to let it go since the account was not showing on my credit report. I figured that maybe it wasn't legit. Fast forward, I ended up getting an alert on my credit report that I had a late payment and my credit score plummeted. I was in shock and ended up reaching back out to Cheese. This time they did answer and stated that they closed the account since I failed to make a payment or change the payment method. I informed them that an attempt was made to contact them and I sent them proof. They said it was a glitch in their system. I asked them since it was technically not my fault, if they could remove the late payment or account as a whole from my credit report. They said that they would have to ask the back office and get back to me ASAP. It took 3 weeks (2x of me following up) to finally hear back from them. They refused to remove it because they did not receive a payment. I followed up and asked if I paid them, would they then consider removing the account. They said no because it is a closed account. So basically, the customer is getting penalized from a glitch on their end where they were not receiving emails. Now, my credit is worse than when I first signed up for them and I will have this late payment ****** on my credit report for the next 7 years. Their customer service shows that they truly do not care about their customers.
  • Initial Complaint

    Date:09/20/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cheese bank, an online only banking service, claimed it's program would sunset November 10, 2022.

    I had a direct deposit September 9, 2022.

    My account was suspended September 10, 2022.

    My money, ***** was inaccessible.

    I contacted through email and was told my balance would be sent by check to my address.

    It has not arrived.

    Cheese claims to be a branch of ***************** Bank, but I cannot contact them.
  • Initial Complaint

    Date:09/12/2022

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not able to access my account anymore because the bank is shutting down. They have terminated my rights to withdrawal the money I had on my card which were my last 2 direct deposits from work. I need my money back. This is not fair. They are stealing.

    Business Response

    Date: 10/12/2022

    Consumer Response /* (2000, 13, 2022/10/12) */
    I recieved a check in the mail with my remaining funds. So all is well. This case can be closed. Thank you.
  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bank sent me an email on August 9, 2022, saying that my bank account will close on November 10, 2022. On August 10, 2022, my bank was closed at 5:01 PM falsely saying some kind of activity going on on the account. I called them no answer emailed them and they reassured me my account was closed I got paid on August 12, 2022, and the funds went into the account. Can't speak with anyone about my money.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.