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Business Profile

Coupon Services

GoCashBack.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

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Review Details

  • Jiamin L

    Date: 02/13/2025

    Jiamin L

    Date: 02/13/2025

    Scam! After several purchase from the site, I found its very difficult to submit a payout. They set up a lot of password to let you feel frustrated, and after you clear all the setup they rejected payout through ****** or check. **************** ask me to submit all the tracking information, proof of purchase which it shows number on their site. This is totally a scam!

    GoCashBack.com

    Date: 02/13/2025

    Thank you for reaching out and sharing your feedback. We understand your frustration, and wed like to clarify the situation regarding your payout request.Please note that in order to ensure the security of all account holders, we require verification of your orders. This process helps us confirm the legitimacy of the transactions and protect both our users and our business from potential fraud. Without completing this verification, we are unable to process payout requests.Once your account passes the necessary verification, there will be no issue with withdrawing your cashback, and we will proceed with processing your request as soon as possible.We kindly ask for your cooperation in completing the required steps. By participating in this process, we can resolve the issue quickly and ensure that you can withdraw your funds without further delay.Thank you for your understanding and patience. If you need any assistance during this verification process, please dont hesitate to reach out to us.

  • K. S.

    Date: 02/06/2025

    K. S.

    Date: 02/06/2025

    Would give zero starts if I could. Made a purchase through the portal, the website did not recognize that I did. Submitted a "missing cash back claim", was told it wasn't submitted correctly, did it about three more times after getting unhelpful messages from "customer service" associates. Months later, finally got the request "submitted", but still says "in review" months later. Seems like a total scam - don't anticipate ever seeing my cash back. I'd avoid at all costs.

    GoCashBack.com

    Date: 02/12/2025

    Thank you for sharing your feedback. We apologize for the inconvenience you're experiencing. It appears that your order was not initially recorded in our system, and we understand how frustrating this can be. Your claim for cashback is being processed, and please note that all merchants we work with handle hundreds of orders daily and review claims thoroughly. This process typically takes 90 days or more to be completed due to the high volume of claims being managed. We appreciate your patience and understanding while we work to resolve this matter. If you have any further questions, please feel free to reach out.

    K. S.

    Date: 02/17/2025

    90 days? It's been almost 5 months with no sign of resolution in sight. Not a single review on this page has ever mentioned their issue being resolved or receiving the credit. I would appreciate your response, but I believe it to solely be a face-saving attempt by what is truly a scam. To any readers - I will 100% post another comment if this is ever resolved, so it's safe to assume I've never received my money if this comment remains.

  • Y. M.

    Date: 10/28/2024

    Y. M.

    Date: 10/28/2024

    I have the same experience. I made a large purchase through *********** on Sept 14 and couldn't submit a missing claim till this day, only to get the message "Missing Cash Back claim submission is not required for this order. Please allow some time for merchant to process the data." And the website says it should take only 7 days. And there is no customer service. I don't trust this site anymore.

    GoCashBack.com

    Date: 11/04/2024

    Hi there, I understand your frustration, and Im sorry for the experience you've had. We do respond to all email inquiries, so could you please let me know the email address you used and when you sent your request?For missing orders, please note that the review process is managed by the merchant, and some dont accept order inquiries, which is beyond our control.If you send us a new email, I, ****, will personally assist you in resolving this issue. Thank you for your patience!

    Y. M.

    Date: 11/13/2024

    I used ***************** to file the missing order. How do I send you email when I am not given your email address? There is no email listed under "contact us" on the company's website.

  • Skye G

    Date: 05/20/2024

    Skye G

    Date: 05/20/2024

    This company does not pay you and does not support missing cashback claims. I made two purchases on the same website via two different cashback websites; one paid the next day, but the purchase via GoCashBack simply disappeared. I then noticed that all my previous purchases via GoCashBack were not tracked. Their customer support even questioned me about not using their portal, which I did.

    GoCashBack.com

    Date: 05/22/2024

    Dear Customer,We are saddened to hear about your recent experience and appreciate your feedback. At **********, we strive to ensure that all our users receive the best possible assistance. Reviewing your email conversation with our customer service team, it appears you received the necessary help. However, we do have some limitations in the support we can provide.We want to set proper expectations for you and other readers of this platform. Our goal is to help our users earn the cashback they deserve by logging in and making purchases through our order portal. This ensures that orders are correctly credited to their respective accounts.Sometimes, users mistakenly believe they are logged in and click on a partner merchant's site directly, which redirects them to the merchant's website without going through our order portal. Unfortunately, such instances do not qualify for cashback.In your case, the order you made did not earn cashback because it was not eligible under the merchant's cashback program. Not all orders from our partner merchants qualify for cashback. We apologize for any inconvenience, but this is beyond our control as an advertising site offering cashback.Regarding your specific case, we apologize that we cannot assist you with your missing cashback claim, the merchant itself do not participate or accept any claims for missing order which was their discretion not ours. We hope you understand this. If you have any further questions or need additional assistance, please do not hesitate to contact us.Best regards,

  • Megere M

    Date: 05/10/2024

    Megere M

    Date: 05/10/2024

    This site is definitely a scam. Avoid giving them any information about you, your logins, the access to your browser. I wish I was able to read a warning before signing up, so I hope my review can help others. Would gladly leave a negative star rating if it was an option.

    GoCashBack.com

    Date: 05/12/2024

    Hi ******, This saddens us to see you rated as poor here, may I know what makes you feel that our service is poor? Is there any issue that you need assistance with? We checked your email address or name and found no account associated in the system and we haven't recieve any email concern from you.Please send us email to ********************** for us to better assist you with, as our main goal is to give great service to all of our users.

  • Dave N

    Date: 01/02/2024

    Dave N

    Date: 01/02/2024

    The site is a scam, on top of them not paying out, they charge a maintenance fee for the amount you get back monthly. Total scam avoid!

    GoCashBack.com

    Date: 01/03/2024

    Hi ****, We are so sorry to hear this from you, our system will automatically deduct maintenance fee from those unactive accounts who never have new purchase for 18 consecutive months. We are not a scam and we make sure that we provide an excellent service to all of our users, our platform provide cashback for those users who are actively using their accounts and made orders in the system. I hope this explains your concern, you have your first and only order made from 2014. Please let us know how we can help you about this and meet your expectations.

  • Lisa A

    Date: 11/27/2023

    Lisa A

    Date: 11/27/2023

    This website is a TOTAL SCAM! Like the other reviewer said, they do not give you cashback at all. I have racked up almost $45 in cashback and they keep saying that I need to get my account verified. No one responds to you to actually "verify" your account. Then if they do respond they say the store won't accept it - that is BULL!I have used various cashback sites and they all work and redeem. I can't redeem to paypal, a bank or to a gift card as they allege.I am unsure why they are running the website. I assume they get the kickback from the store on both sides - as a cashback site and as the customer so they are the only ones making money on this.STAY AWAY STAY AWAY STAY AWAY!!!!

    GoCashBack.com

    Date: 11/28/2023

    Hi ****, We deeply apologize for what happened and we are so sorry for our late response, We do not have operations during weekends and holidays.Our company ensure that we provide good quality service and honor all cashback the account earns from our partner merchants.We wanted to let you know that we do not intent to not respond with you, your account needs order verification as part of our security protocol. A reply was already made and an instruction of how we can assist you with this. I hope you can understand this, we only make sure we protect our beloved user's account.We will wait for your reply, our customer service team is more than happy to better assist you with your account..Best regards,

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