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Business Profile

Electronics and Technology

Holy Stone USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new HS600D Drone From the holystone store. I paid 399$ for this device. I only got 2 flights out of the drone before it lost connection and toilet bowled out of control and crashed. Holy stone requested flight records of the event. I emailed flight records of the event which clearly show their device malfunctioned, I also emailed a video of the event which also shows the fault was in the device. After sending them exactly what they asked for, holystone never responded again. I have maid multiple attempts to get them to respond and never hear back. I have copies of the emails and the last email promising they were going to help.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Recently Discussed A PartnerShip With Someone ************* *********** And She Was Very Informative On How I Could Make Them Money And Sell More Drones For Them But Failed To Disclose The HS720R Drone That I Purchased Has Flight,GPS And Crashing Issues And Also When I Asked For A *************** She's On Vacation But Emailed Me Not 10 minutes Ago. I Originally Asked To Review The HS900 Which Has Been Updated And Doesn't Have The Problems Of The HS720R But Of Course They Wouldn't Let Me Review It And Suggested I Get A Discounted HS720R. I Cannot Understand Why A Company Would Offer A First Time Flyer A Drone Over 250 Grams That Crashes Knowing That Can Get Customers Fined By The *** If The Thing Crashes. I WANT A REFUND IMMEDIATELY!!!

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife purchased a Drone from Holy stone in late Oct of 2023.It was to be Christmas gift that I received on Christmas. It could not be flown until late spring of *************************************************************** June . It turned out To be defective . It only left the ground twice and took on its own and crashed. I contacted the company and showed them the flight information And they agreed to send me a replacement . I received the replace at the beginning of August. On its 4th Flight it lost communication and just away to never be found after two days of looking. Holy stone will not replace or refund the money spent for a product that they know has issues that have described. The model is the hs720r.I can provide you with many screen shots of others just like myself that are having the same experience. All they offer 35% of another purchase from them.This ***** is advertised to return to it take off spot if it loses connection. But this Drone sires has know problems.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting Holy Stone and they continue to send me the email at the bottom over and over. I have responded several times with the information of what I paid. I have also called several times and they say that it must be handled by *****. ***** keeps sending the response below asking what I would prefer. I have answered several times. Can you please help with communication? "Vanna, I did and I've responded several times and have also called. I said, if you cannot replace my HS720R with a comparable HS720 series drone, please send me a refund. The drone cost $399.99 + $16.20 (tax) for a total of $416.99. I would appreciate a response ASAP. " Please send the refund to; *********************** ********************************************* cell ************ On 06/29/2024 5:51 AM EDT Holy Stone <**********************************> wrote: Hi ***** Thank you for your reply.May I ask if you have received the email we sent you on 7th I am sorry that we couldn't get a free replacement for your order as it's beyond the 90-day warranty period. However, I do hope we can do something to help.After discussing your situation with my manager, we've done our best to apply an exclusive 40% internal discount for you. This special offer gives you access to pricing usually reserved for our valued partners. We do hope this helps ease the transition to a new one.If you are unwilling to spend any more money, we have another option, which is a 40% refund.Can you tell me which option you would be more willing to accept?Once again, I apologize for any inconvenience caused and thank you for your understanding. We looking forward to your response.Best regards,Vanna HolyStone Customer Support Join Holy ********************** club for a chance to win additional FREE Batteries and enjoy exclusive discounts

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a drone from Holy Stone via Amazon for my father for Christmas 15 months ago. He went through the setup process as directed at that time, and the drone would turn on and propellors would spin, but the drone wouldn't, won't, and has never left the ground. I tested it myself with the same result. It was obviously sold with a defect. **************** is unwilling to repair, replace or refund the unit, regardless of when the problem started, because the unit is now out of warranty. I would like Holy Stone to either provide the appropriate replacement parts for the current unit, or offer a significant discount on a new unit, as this issue was occuring WHILE the unit was under warranty.

Holy Stone USA Inc is NOT a BBB Accredited Business.

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