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Business Profile

Food and Beverage Services

Doghaus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card in June 2024. When I tried to use it in December of 2024, I was told the card didnt exist. I had the receipt for the card as well as my bank statement. I asked for a managers help and she said the card number didnt exist. I waited for close to an hour for her to help me. She finally agreed that she saw the card was sold to me but couldnt figure out where the money went and she admitted that the system said no money was ever used the gift card. Nevertheless, she wouldnt use my card or refund me because she kept saying the card didnt exist. I am out $40 for a gift card!! She gave me a number that she claimed was a corporate number. Its not!! Its a mailbox system. I tried using the DogHaus website to ask for help. I emailed customer service 4 times and havent gotten a response. Its as if this company doesnt exist because there is no way to contact them. Its frustrating and I am out $40!

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the mistake of ordering food from Doghaus in *************, ** on the night of Thanksgiving. My order was confirmed and supposedly to be delivered 45 mins later, but then was cancelled before the scheduled delivery, and my card was charged. I called the restaurant multiple times and spoke to the manager. He saw my transaction in the system and claimed he'd initiated a refund multiple times, before suggesting I just go in and eat on the house, which I'm not interested in. He asked multiple times for my order confirmation and a screenshot of my bank statement before claiming "corporate" doesn't see that the transaction went through. This is ridiculous. It's been almost 3 months. I don't have time for this ********. I just want my money back.

Doghaus is NOT a BBB Accredited Business.

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