We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pokemon Cards

CoreTCG, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pokemon Cards.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving unsolicited correspondence from ******** located in ********, ** thru the **** addressed to a ****************** at my **** address. There is no such person living now or ever at my address. I sent the previous correspondence back as "Return to Sender" "No such person at this address" and still they continue to send. I believe this is a scam. I have not opened these "letters" but it appears to me that someone is trying to set up my address as theirs. I am going to also send a complaint to the ******** Attorney General

    Business Response

    Date: 04/24/2023

    Hello,

    This envelope is a package for an order we fulfilled from Amazon.com. As contracted Amazon sellers, the only information we receive is, buyer shipping information and items ordered. We are required to send out all orders that we receive and cannot look into the payment options or contact information used as Amazon retains all that information to protect buyers. 

    We are not sure of the origin of the order and do not have access to any information that would assist in locating the purchaser. Amazon.com also does not offer the option to restrict or block certain addresses/customers so unfortunately we cannot stop these orders from being placed.  

    This issue has been brought up to Amazon.com seller support.

    Regards,

    CoreTCG

CoreTCG, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.