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Business Profile

Purses

Ethos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Purses.

Complaints

This profile includes complaints for Ethos's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ethos has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ethos

      61 S Fair Oaks Ave Ste 320 Pasadena, CA 91105-2272

    • Ethos

      916 Santee Street Los Angeles, CA 90015-1816

    • Ethos

      211 N. Brand Blvd Glendale, CA 91203

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, the nature of my dispute is with Ethos *************** or ************************ I started a policy with this company in April, however the premium was taken from my checking account on May 2nd for the monthly payment of $176.08. Something with this company never sat right with me, I kept getting multiple calls from the "insurance reps" about my policy and finishing it. I informed them each time that someone had already called me and that my application was complete and the policy had started to my knowledge. I did some research online, and I find out that this business is not BBB accredited and it's the website and logins for the accounts are not easy to access. I actually spoke with someone yesterday about cancelling my policy and I was informed that I would receive an email with documentation to sign to cancel the policy. I did receive the document to cancel the policy, which I signed but my issue now is that the business has taken another payment from my account this morning for $176.08. When online when I go into my account it states that another payment won't be attempted until August 2nd, because it gives a 30 day grace ****** to pay the next premium. I've given the business a total of $528.24 already that's for 3 months. I would like my payment of the $176.08 back that was taken today if I don't get the other payments back. I had told a representative that I wanted the policy canceled. I'm also reaching out to Chase my bank this morning to stop the payment.

    • Initial Complaint

      Date:02/21/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was formerly a consumer of identity theft with Ethos. I was notified through experience of a data breach and was offer identity Insurances that I want compensated.

    Ethos is NOT a BBB Accredited Business.

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