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Business Profile

Record Storage

Arroyo Parkway Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Record Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email notice on Sunday, December 18, 2022 @ ***** am from Arroyo Parkway Self Storage informing me that my January 1, 2023 storage fee due is ******** The storage fee for December 1, 2022 was ******** There was no notification of a proposed rent increase. All of the notices, including bills as well as holiday closures, from Arroyo Parkway Self Storage have been sent to me via my aol.com mailing address. There was a previous attempt by Arroyo Parkway Self Storage to raise my storage fee during the Covid Pandemic. They did raise my storage fee on January 1, 2022 to ******* from the previous amount of ******* that was paid during the Covid Pandemic.

Arroyo Parkway Self Storage is NOT a BBB Accredited Business.

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