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Business Profile

Satellite Communication

Dish Network Customer Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite Communication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We subscribe to Dish at our home in *********, OH. We close the cabin for several months and request Dish to pause our service. They do at a cost of $5 a month. I always call when we want service restored and ask what day will cost me the least. (I have had issues every time because they give me a date and what cost will be and it is never what they quoted me!). Happened again when I called in early July. Was told service could be restored that day at just an additional $25 fee because it was a few days before the new billi g cycle. Was given a quote of $155.85no problem. Well, service was not restored, called and Dish said they would resend a signal. Still no service on tv in bedroom, though. Anyway, got a text today stating next bill is $280! Called and requested call back since they were experiencing a high volume of call and I could press 1 for a call back. Well, that didnt work and was still on hold! So tired of Dish and their flim flam ways! The minute our area gets cable, I am dumping Dish! Terrible customer service!

    Customer Answer

    Date: 08/01/2023

    I apologize for taking up your valuable time with this complaint.  I would like to withdraw it at this time.  I was finally able to get in touch with an account specialist who understood my concerns and frustration. He also walked me through the process and the issue has been resolved.  I do appreciate your services and will always rely on BBB advice.  Again, thank you for your help with my concern.

    ***** E Ritch 

Dish Network Customer Service Center is NOT a BBB Accredited Business.

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