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Business Profile

Speech Pathologist

Elite Speech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Speech Pathologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the UltraElite package (8 sessions) 1/15/24 for $2,180. This is a lump-sum payment at the beginning of the training. This is speech training, so, in between classes, I would have homework to practice writing and speaking to prepare for a speech in the following session. I completed a total of 4 training sessions but their team frequently began rescheduling the training sessions at the last minute. Often when I am driving on my way to the session. They rescheduled our training sessions a total of 5 times. The dates they rescheduled were 2/10, 2/17, 4/13, 5/4, and 6/1. If I ever rescheduled, it was within their company guidelines, and gave ample notice. The last rescheduled date stated the session was pushed to 6/8 at 12:30 pm. Their scheduling software had a discrepancy and said it started at 11:20 am. I texted and called several times to point out this discrepancy but I didn't get a response. I went to the 11:20 session because I didn't want to possibly miss my session, and they didn't show up. I texted at 11:26 stating I was present and waiting. I called the scheduler at 11:31 am. I called the company's phone number at 11:41 am. This happened nearly 2 months ago and there has been no response to this day to try and resolve the issue.This was frustrating because of all the homework I did preparing and practicing between sessions. To get rescheduled while I'm on my way to class is extremely aggravating. Especially when I work a full-time job. A lot of my spare time was wasted.Summary: I purchased 8 sessions lump-sum. I completed 4 sessions. The company became unreliable in its scheduling and holding of sessions. They became non-responsive. Added frustration because my spare time was wasted. No effort was given by Elite Speech Coaching to remedy the problem. My order was not fulfilled.Requesting a full refund because my order was not fulfilled.

  • Initial Complaint

    Date:01/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a speech coaching company, supposed to help you improve in public speaking. I paid $280+$140 in November 28 2021 for 3 classes (when I had ********, the owner, on the phone the other day, he said that I had paid for 4 classes but I know he allowed me to buy 3 classes only back then). I attended 2 of the classes and never scheduled the next ones but the issue is not here. Since then, they have been charging my credit card several times.1) On January 25 2022 - $140 - reimbursed me (so no issue here)2) On April 20 2022 - $360 - reimbursed me (so no issue here)3) On August 29 2022 - $320 - THE ISSUE IS HERE After getting that charge, I texted *****, he assistant who told me they would take care of it but never heard back from them. In the meantime, I filed a complain with AMEX who refunded me and ran an investigation. Last week, AMEX charged my card again, saying that they got a receipt from Elite Speech Coaching which justified my transaction with them but since the 1st time I paid them, I never allowed nor did any business with them.I spoke to the owner over the phone on Thursday Jan 19 and he justified by saying that I bought a 4 class package and that I did not attend the last 2 classes that I scheduled, that it is mentioned on his refund policy section of his website but I never scheduled these last 2 classes as I was not interested in getting their service anymore and never asked for any refund for what I had voluntarily paid back in Nov 2021. So basically, this company charges their clients a fee for a class which is normal but then, if you fail to attend something you had scheduled (again, I have never scheduled my last class or 2 classes), they charge you another $160 which is ridiculous. What I am looking for now is for the reimbursement of the amount they charged on Aug 29. Also I had asked ***** on April 24 to remove my credit card from their system back when they had charged my card for a 2nd time. Please see my messages sent. Thanks.

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