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Business Profile

Water Softener Supplies

LifeSource Water Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for LifeSource Water Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeSource Water Systems, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the LifeSource 2 years ago based on their website recommendations and their advertisements, both of them say that the system should provide clean water, hard water protection and prevents scale build up. Few months on purchasing the system i noticed lot of white stains on my sinks, faucets and when cleaning my countertops, these are all from the scale build up. I called them last year and complained and was told it was normal because of the minerals the water has but this year I called again because i had to replace my facets and sinks due to the white residue or build up, the worst part of this when we got our water tested it was hard water. I called them a month ago to find a solution they completely ignored me. I talked to one rep, and he promised me he will find a solution but never called back. I really want the system out of My house ASAP because the Hard water is causing dry skin issues to my daughter. The MIGHT BE THE WORST COMPANY TO DEAL WITH WHEN YOU HAVE ISSUES.

      Business Response

      Date: 10/12/2022

      Consumer Response /* (2000, 6, 2022/09/16) */
      Problem solved,the company came and picked up their systems and they fully refunded me the amount...

    LifeSource Water Systems, Inc. is BBB Accredited.

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