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Business Profile

Campgrounds

Sun Outdoors Paso Robles

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation to stay at Sun outdoors, Paso Robles Cava Robles RV resort for October 24-28, 2024. On September 4, 2024 I had to cancel the reservation. While canceling the reservation, I was told the refund could only go to the charge card the reservation was made on. Unfortunately, that card had been compromised due to fraud and was canceled. Therefore, I was told that they must send me a physical check in the mail. As of today, December 3, 2024 I have not received a check. I have called dozens of times. The one and only time I was able to speak to someone, Hannah Shaw, I was told that my check and that of 10 others had been sent to the wrong address and that the employee responsible have been terminated. She further told me that they were working on sending out new checks. Several weeks later I tried to contact them again to no avail. I left voice messages and sent emails repeatedly. I then received an email from Julie Hill the manager of Cava Robles RV resort and was told that they were working on the issue with their corporate office and they would get back to me soon. I have still not received any information or my refund. Today I again tried to contact Julie Hill at least a dozen times. I finally made it through after being transferred from their reservation line only to be placed on hold then somebody picked up the phone and immediately hung up. No one from Sun Outdoors or Sun Communities will return my call or tell me the status of my refund. I am being ignored and abused.

Sun Outdoors Paso Robles is NOT a BBB Accredited Business.

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