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Business Profile

Food and Beverage Services

The Vintner's Vault

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 hoses from the website on 3/24/24. I received email showing the order confirmation. I re eived a call from vintners on 3/25 stating the order was ready to ship, but now I needed to pay more money. I called back and explained that I have an email confirmation from the company showing tje cost. The man said he would have his boss call. I never received a call from manager. I then emailed on 3/27 as I received an email with tracking # in 3/26. The email reply was that Ups missed the pickup. I emailed back again and then I get a call from company on 3/27 saying they wanted to charge me more as the internet has a glitch on price. I explained that there was already a pending charge on my bank and the hoses were never shipped. The man said he would have his boss call me. I waited again then the man called and left a voice mail stating they were not going to ship nor honor the price and he was going to cancel my order. Now my business project is held up as vintners will not honor the price their own website showed. I also received and email showing they cancelled the order without my approval. They only wanted to waive the ups ship charge and not honor the price stated when I placed order

The Vintner's Vault is NOT a BBB Accredited Business.

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