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Business Profile

Locksmith

Local Lock it Self Storage and Uhaul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a storage unit with this company. I called in July to inform the that I would be vacating the unit in August 10th 2024. They apparently made not of this. I vacated the unit on August 10th, 2024. The employee working in the office was aware that I was vacating the unit that day as I again confirmed in person thought I was. In late August, I saw a charge for the month of August on my card and I asked if it could be prorated. They told me that it could not that was fine. But then Two months later in October, I noticed that I have been charged for September and October. I called and spoke to a woman who confirmed that I had canceled and told me she would send reimbursement for the two months I have been charged. It is now November and I have a pending charge for the month of November and I still have not received reimbursement for September or October. I have left two messages that have not been returned and spoken to the office lady once but I have not received any phone calls and I have not received any reimbursements and they are obviously still charging me.

Local Lock it Self Storage and Uhaul is NOT a BBB Accredited Business.

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