Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/6/23 paid in full.
Kitchen countertops poor workmanship. The joint on kitchen island has separated. Underneath all counter tops unfinished, and not sealed properly. Two months now asking for repairs. Keeps putting us off.
Furthermore, he (D**** ******) Owner is unprofessional, screaming on FaceTime multiple times. My health has been compromised (emotional trauma) due to his verbal abuse.
Business Response
Date: 07/17/2023
We have a fabricator coming to the F******'s this week to fix the seam in their stone. If there are any additional concerns, please contact us directly.Customer Answer
Date: 07/18/2023
Complaint: 20316906
I am rejecting this response because:
We expect the underlying structure to be correct as well. As it stands the OSB plywood under the granite near the joint is protruding below the granite with a splintered edge.
Your own contractor that was out last week even stated that it was not done correctly.
Regards,
*** And ******* F******Business Response
Date: 08/16/2023
We finished everything thing , as agreed ,
on July 19’. *** said she was happy.
I’m surprised by this .
perhaps , we didn’t document our resolution. Let’s resolve this , and peacefully conclude.
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