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Business Profile

Jumping Balloons

Torres Jumpers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jumping Balloons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against **** ********, owner of Torres Jumpers, for not disclosing her refund/cancellation policies before requesting payment via *****. This lack of transparency is misleading, and I believe it is an unfair business practice. On March 7th, 2025 at 9:28 PM, I reached out via Instagram (@torresjumpers_) to inquire about a mechanical bull rental for March 21st, 2025. **** confirmed availability and asked for a $100 deposit through *****, providing her Zelle details (phone number & full name). At no point was I informed about a non-refundable deposit or credit policy. The deposit was sent, and I followed up on March 9th, 2025, at 2:05 PM, notifying **** of my need to cancel the rental and apologizing for the inconvenience. **** responded later that evening at 9:34 PM, stating that the deposit was non-refundable but could be kept as a credit for future services. I requested a refund, noting that no such policy was listed on her Instagram. After being ignored, I followed up again on March 11th, 2025, at 10:41 PM, explaining my position and requesting a refund. I was again left on "seen" with no response. On March 14th, 2025, I sent a Zelle request for the $100, but received no reply. Finally, on March 15th, 2025, at 7:50 PM, **** responded, reiterating that her business does not offer refunds and claiming that she had previously communicated this policy. She also included a screenshot of a message from 2021 as evidence. In my response, I emphasized that the 2021 policy does not apply to this transaction. I also pointed out that no current policy was displayed on her Instagram account, and ample time had been provided for cancellation. If a no-refund policy had been in place, it should have been communicated upfront when I inquired about the deposit. **** has since left my messages on "seen" and has failed to offer any further communication or resolution. It is concerning that she is refusing to provide a refund for a service that was not rendered.

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