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Business Profile

Computer Software

Calix Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Calix Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Calix Inc. has 2 locations, listed below.

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    • Calix Inc.

      1435 N McDowell Blvd #200 Petaluma, CA 94954

    • Calix Inc.

      1035 N Mcdowell Blvd Petaluma, CA 94954-1173

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a small condo I rented out. My tenant left march 8th and she had Wi-Fi equipment hardwired to my living room wall and down a two story building to the ground. She had no authorization to modify the property. I attempted to contact Calix as that is the name on the equipment, but there is no direct phone. You get a drop down form from calix.com which I filled out at least five times requesting a technician remove the devices installed and pick up their equipment but they dont respond. This company had no right to do this without knowing who owned the property. The tenant finished the lease and left a false forwarding address. I want them to fix my wall after they remove their installation. They are impossible to reach. I dont know how a company is allowed to have services without a way of getting a response. They need to fix this problem. I dont want their equipment sitting in my living room. I just want them to remove it.

    Calix Inc. is NOT a BBB Accredited Business.

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