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Business Profile

Office Ergonomics

Workrite Ergonomics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Ergonomics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mPulse 60" x 30" 1 on May 18, 2023 for $216 under order WORKRITE-10773-8799. On the same day, I confirmed with a representative on the same day that the desk would be sent with a white top. No issues of the order were ever mentioned. On May 19, I received an order acknowledgment with a ship date of 5/25. However, on May 23, I received communication that, "due to a technical glitch on our web store a discount code was inadvertently accepted on the items that you have ordered. Unfortunately, we cannot accept your order with the additional discount and your order has been canceled."I purchased the desk in good faith, expecting to receive the product at the advertised price considering I spoke with the representative and no mention of a glitch was ever brought up when I called in. Canceling the order feels like a breach of trust and a failure on the part of Workrite to take responsibility for its own error.I made purchasing decisions based on the anticipated delivery of the desk. The cancellation disrupted plans and caused a major inconvenience.I expect clear communication, transparency, and a fair resolution to the issue. This was not handled professionally.

Workrite Ergonomics is NOT a BBB Accredited Business.

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