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Business Profile

Delivery Service

DSI Logistics Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased appliances from Lowes in Gilroy on July 30, 2022. The items are available but I have yet to receive them due DSI Logistics Delivery company not providing enough staff to deliver the items. There have been 3 deliveries attempts and the company refuses to send a 4 man team to deliver items to a second floor home. Over the course of the past month I've spoken with Lowes numerous times about the issue. Most recently I spoken to a store manager named **** at the Gilroy Lowes location on August 21st about the issue and yet I still have not received my appliances. As I write this I'm currently awaiting for my purchased items to be delivered on August 27, 2022 for a third time. On Saturday August 27th I spoke with a store manager about the issue. DSI Logistics is not providing effective and efficient delivery services. Customers are not receiving their purchased items in the agreed upon time. I believe Lowe's and DSI Logistics has stole money from me because I have yet to receive my purchased items.

DSI Logistics Delivery is NOT a BBB Accredited Business.

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