We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lighting Equipment

Feit Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ****************** Back in November of 2022. I received it an it was *********** contacted **** customer service about ********* it under ********** they informed me they were sending me a *********** It might take 4 weeks. After 6 weeks I did not receive my replacment.I again contacted ****.they said they were sorry for the delay.they had ******* it already, an sent me a ******** number for usps. The shipping label said a label was created waiting for the ******** A month later if you check the ******** number it still says waiting for ********* have contacted **** many times an now they refuse to reply.I want my replacment light/ camera

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/02) */
    We are in receipt of the referenced complaint. The information provided by the consumer is correct. We spoke with them several weeks ago and agreed to send a replacement. Our records show the replacement was shipped first class mail by USPS on 11/21/2022. A search of the tracking number for that shipment indicates the USPS has either delayed shipment or it has been lost. We received another call from the consumer on 11/28/2022. We are contacting them directly to resolve this problem by sending another replacement once we confirm the USPS cannot locate the last replacement shipment.


    Consumer Response /* (3000, 7, 2022/12/02) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    **** only responded to me 1 time to show a usps tracking number. After a month of the tracking number showing waiting for package.I contacted **** asking what is going on usps still shows waiting on you to drop off the package.that's when **** started ignoring my messages. My last message to **** said do I have to contac the BBB to get something done.**** still ignored me. So I filed my complaint with BBB. I won't believe **** until my replacment is delivered to me.


    Business Response /* (4000, 9, 2022/12/05) */
    As noted earlier, it is clear the shipping company has either misplaced or lost the replacement shipment. We left another message on 12/2 and have not received a return call at this time. To resolve the consumer complaint, we are expediting the second replacement shipment. The customer may contact our customer service department for the new tracking information on or after 12/7.


    Consumer Response /* (4200, 11, 2022/12/05) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    when i receive my light i will be satisfied.I will close the complaint . an approve as then satisfied

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased **** ********** at ***** on *********** I installed it that day. The light worked but would not record due to the light not recognizing the included *** ** ** card. I fromatted the card several times, removed and reinserted it but it would not work. Initially I filled out a ticket with support and they told me the card need formatted although I informed them I did that. I responded as they asked and they never replied.
    Filled out several more tickets. Over and over again they ask for the same information, date purchaed, wher purchased, receipt etc. I respond with the requested information only to never hear from them again. I see they dont think people are ******* ****** on *** but I am smart enough to put an ** card from my camera in the floodlight and it works fine. Faulty SD card. Seems pretty simple. Ive been opening tickets for over a week with no progress.

    Business Response

    Date: 11/23/2022

    Business Response /* (1000, 5, 2022/11/09) */
    We spoke with the consumer and agreed to send a replacement SD card, which was shipped on 11/4/2022. We now consider this matter closed. They consumer may contact us again at any time if they need additional support.

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase to grow bulbs which were defective. ********** would not replace. Purchase two more from different store. Brought them back to ********** ********** stated caring merchandise anymore was on clearance. Called manufacturer customer service. Man on the phone extremely rude. Woman called me from manufacturer pretending to want to help made a case promised refund then email me with a different story forcing more bulbs on me. I have one ****** I moved to ******* with from *** ******* my ****** is 4 ft high and 50 years old I keep one light bulb on it over the winter and keep a spare just in case. I do not need two more bulbs I would like my *** return to me I have been a good customer of this company and enjoy their light bulbs and I do not wish to be treated like this

    Business Response

    Date: 10/31/2022

    Business Response /* (1000, 5, 2022/10/18) */
    We are contacting the consumer to resolve the problem referenced in the complaint. Our printed warranty policy states that if a product is defective or fails before the rated lifetime, we will, at our option, send a replacement. This is precisely the reasonable solution that our customer service team proposed. However, the consumer insists instead that we reimburse the price they paid at the retail store. We are contacting them for a final resolution and will consider this matter closed once we have spoken.

Feit Electric is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.