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Business Profile

Online Retailer

Casagear
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7, 2024, I purchased a 83in (not true measurement) royal blue sofa online at ************. I received the sofa on November 13, 2024 and the sofa is navy blue and does not look anything like the picture. I contacted the company via email and stated my dissatisfaction with the **** and requested to return the **** and a refund. I followed up with a telephone call and was told I was responsible for return shipping charges which is not stated in their guarantee.

    Business Response

    Date: 02/05/2025

    Response to Your Concern Regarding Sofa Color and Return Policy

    Thank you for reaching out to us regarding your recent order. We sincerely regret any disappointment you have experienced with your purchase.
    The sofa you ordered is in the blue color family, but we understand that variations in lighting and screen resolution can sometimes affect how colors appear online. As per our return policy, if a customer chooses to return a product due to personal preference, the return shipping cost is the customers responsibility. This policy is clearly outlined on our website: Casagear Return Policy.
    We strive to ensure customer satisfaction, and we appreciate your feedback. Please let us know if theres anything else we can assist you with.
    Best regards,

    Casagear Customer Support

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a recliner manufactured by Benzara through Lowes.com. The handle on the recliner broke with regular usage. Lowes informed me the warranty is good for a year from the purchase date and that I needed to contact the manufacturer. The manufacturer told me to contact Lowes. ***** attempted to call the company but was unable to reach, but did leave a voice message regarding the issue. I received an email from Benzara and this is what it says: "Hello, Thank you for the message. Sorry for the any inconvenience caused. The part is irreplaceable and also, the item is currently out of stock. Please contact ****** for more details and resolution. Thank You"It isn't evident this company has not intention of honoring their warranty. I can't wait for a resolution too long as the 1 year will be up on July 20. I am extremely disappointed in the manufacturer. DO NOT PURCHASE ANY PRODUCT MADE BY BENZARA UNLESS YOU DON'T CARE IF IT BREAKS IN LESS THAN A YEAR!

    Business Response

    Date: 07/01/2023

    Hello BBB,

    The Customer did not send any email or  pictures of the item received by him, please ask  the customer to provide the order number, pictures of the item to us to proceed further.

     

    Thanks

    Customer Answer

    Date: 07/28/2023

     
    Better Business Bureau:

    The Business has reached out to me directly and this complaint has been resolved. Thank you for your help.

    ***********************

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