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Business Profile

Wholesale Shoes

Converse Factory Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived to the store at 10am which was the posted time the store was supposed to open. I had made a purchase the day before and talked to an employee about possibly needing to make an exchange first thing the next day if the items did not fit. After 30 minutes of waiting for the store to open I tried to call corporate who did not help me in any way. At about 10:40 2 employees walked to the door and I asked if they were opening now. The employee told me “we are short staffed and will open at 11.” She closed the door and locked me out. I called the store which the employee answered and told me she was not allowed to clock in to work before 11 because it was manually changed that way. I was frustrated because these items I was supposed to use in the next hour and did not have time to wait to make the exchange and make it to the destination I needed to be. I requested to speak to a manager which they informed me they did not have a general manager and the district manager was on vacation. The email they gave me for the district manager bounced back. I have been trying to call corporate for some help about this but no one will give me any information on who I can talk to about this. Corporate told me to go to Nike instead.

Converse Factory Store is NOT a BBB Accredited Business.

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