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Business Profile

Storage Units

Security Public Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father is in his late 60s and left his things in storage and paid his bill. He is dealing with health challenges. Today, my father after getting out the hospital went in to secure his things and his life was threatened by *******************************. Additionally, my Father is in ministry and he was called a false preacher by this young man. I called from out of state to attempt to understand why my Father was not allowed to get his things when his bill is current and asked who owned the facility so we can follow up legally and the young man ******************* hung up in my face after admitting he made physical threats against my Father saying, "He would slap him in his face." This is completely unprofessional, unethical, and totally unacceptable.

    Business Response

    Date: 02/15/2024

    We apologize for the distressing experience at our facility. Your father's well-being is our top priority, and we are working to restore his access to his belongings. We take all customer feedback seriously and conduct a thorough investigation to prevent similar incidents. We are reviewing our training procedures to enhance customer experiences. Please feel free to contact us with any concerns. Thank you.

Security Public Storage is NOT a BBB Accredited Business.

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