Complaints

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• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Master bathroom remodel was completed by CalBear Construction. I reached out to them after the job was finished to come back for a list of issues that have occurred shortly after the job was completed. One person came out on a Saturday and caused more damage to our new bathroom vanity after explaining what the last worker had done and he did the same thing. (Language barrier) I called and they sent a manager out to walk the job. I was told I would hear back and never did. After months I called back and they sent another manager out. Same thing. **** notes said they would repair the damages from the installation. I never heard back. I followed up via phone and was then told to send a list of the problems in questions. This is after 2 managers were out to walk the job she still asked me to send her a list of the issues. That was on 11/13/23. I was told on 11/14/23 that it was being sent to the production team. Now they wont return my calls or texts.

  

  Business Response

  Date: 01/12/2024

  Good morning **************** Thank you for being a client of Calbear Construction.The installation of his cabinet was on August 6, 2022.Service was performed on that cabinet on Saturday September 17, 2022 because the handles needed adjusting.The installer adjusted the handles on the doors and drawers, leaving the drawers in perfect condition.In April 2023, you made a complaint on Yelp saying that you had contacted us and that no one answered your calls. When searching the call logs, we did not find any, which led us to contact you without any luck.We were finally able to contact him and carried out an inspection on May 31, 2023.Upon carrying out the inspection we have determined that the damage generated in your vanity was not generated by any of our employees but rather due to the poor structure of the vanity.The way the manufacturer made these drawer fronts is wrong and that does not allow a good installation of the handles without damaging the front because they only used a 1/4 inch material instead of 3/8 which is corresponding .The month after your last contact we placed an order for new drawer fronts from the same manufacturer which will be installed next week when you can give us an answer on the day we can access your property.Calbear Construction is not responsible for any manufacturing defects in materials supplied by the customer.But in this case, as a responsible company, we try to help as much as possible within the limits that the materials allow us.Thank you and we will be contacting you today