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Gryphon Electronics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a paid member of ***'s Club for a few years and cancelled the auto-renewal in August because the nearest store location is 80 miles away and we did not use it much. However, ***'s Club charged my credit card for another year of membership on September 8th, 2022. I called the number listed with the charge, ************, and they told me it was a mistake and the money would be refunded to my card. They have not refunded anything. I have called three times now and they continue to tell me someone will call me to from another unspecified department in order to process my refund but they never call. I stopped at the ********** in **********, ** and was told they cannot help me because according to their records I have already been refunded. That is not true. I was charged $47.48 on my **** card Sept. 8 and have never received a refund. This is getting extremely frustrating and seems like a fraudulent scam. I am getting nowhere talking to customer service. Can the ******************** help or at least warn others to stay away from ***'s Club?

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Powerall jump starter. I quit working, and never actually got to use it. The one time it failed. The item is under a one-year warranty, but I see that they are no longer in business. How can my problem be rectified?

Gryphon Electronics is NOT a BBB Accredited Business.

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