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Business Profile

Student Loan Services

BCO Consulting Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

This profile includes complaints for BCO Consulting Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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BCO Consulting Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that my school loan amount would be cut in half if I paid 5 payments of $199.00 and ***** after and the monies I have paid has not went towards the amout of my loan as yet and I have paid close to $1500.00.

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like my money back and my credit repaired due to this false information and scam.

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A company called BCO Consulting Services reached out to me in October of 2021. They claimed that they could consolidate my student loans and apply for debt forgiveness through their program. They claimed they work with the ********** of ********* and had enough of my information for me to believe it was legit. I never gave them any of my personal information other than my name and email address and then later my credit card to pay for my income driven repayment plan that they signed me up for. They charged $1,000 as a consulting fee and then estimated my monthly payment would be $39/month after that. They did consolidate my loans with my loan servicer *********** and applied for an income driven repayment plan, but have never been making payments toward my loans. I have been making $39 payments to them for a little over a year now, however, I just reached out to *********** and none of those payment have been applied to my student loan balance, so it is a total scam. I have terminated any future payments to them and requested that they cancel my "income-based" repayment plan and cease all future communications with me regarding any payments due. I had my loan servicer file a report on my behalf and am reaching out here and with the *** and the *****

    • Initial Complaint

      Date:12/18/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been paying BCO consulting services starting 02/25/2021 up until 09/26/2022 for student loans that they never paid. They informed me when I signed up for the program that BCO was going to reduce my student loans by $20,000 by applying for income-based billing from the government. I paid $1000 in increments of $200 for 5 months and after the 5 months, I paid $40 every month up until I cancelled. I owe over 30k in student loans. BCO informed me that 20k was going to be forgiven because of my income and my monthly payment would be $40 versus the $320 I was already paying. I paid and paid and when I checked my student loan balance, nothing changed. BCO is a predatory company that preys on former students. I asked all the necessary questions and they blatantly lied to me. They need to be sued and disbanded. It is unfathomable how many people that they have scammed. Total I have paid over $1500 and non of it went to my student loans and come to find out the income-based program was never applied for under my name. This company is a scam and they need to be stopped. They DO NOT assist with any student loan forgiveness even though that is the complete premise of their business. Please help.

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BCO offered to help clear up my student loan debt by me paying $247 for the next five months and my loan would be paid off. After thinking it over and speaking with Federal Student Aid, I called back and called the agreement and requested a refund on 02/29/22. As of todays date 09/16/22, I still havent received my refund of $247.00.

    BCO Consulting Services is NOT a BBB Accredited Business.

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