We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Zuub Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled subscription mid October. They have a 30 day cancellation policy they never disclosed. Last monthly fee was processed end of October. I changed my credit card and they were able to get my new credit card number for Mastercard and charged me an additional month at end of November. I had to a stop issued with the credit card company.

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have reached out to the company regarding several issues with the reliability of the program and the consistency. I have reached out via chat and sometimes we would receive a response right away and other times they would just stop responding. After three days I reached out to the company to cancel the services. I have now emailed them three different times to cancel and no one has responded. I have also filed a dispute with the credit card company. We have given them several opportunities to respond and confirm that the account will be cancelled and no response. We are asking to receive a refund for the set up fee of **** and the first month fee of **** since we only used the service for three days and we were not happy, and the initial set up fee of **** included installation and training. The training was not as expected and the trainer was all over the place and the installation took a few minutes.

  • Initial Complaint

    Date:09/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had non-contract agreement with the company for the service they provide. They require 30 day cancellation request in order to discontinue the service. I request 30 day notice on Aug 4, 2022. Which would be Sep 3, 2022 to cancel my service with them. Their billing date is 29th of each month where they billed me on Aug 29, 2022 for Sep 1 to 30, 2022. My service cancellation would be done by Sep 3, 2022 which should be prorated for the 3 days but the company charge me full $199 from Sep 1 to Sep 30, 2022. I am not even relying on their service right now because it caused me more problems in my office. They are not willing to reimburse the different amount and telling me that service would end on Sep 30, 2022. Again I can rely on their support so whole month means nothing to me. This billing protocol was never mentioned at the signing process. Only mentionable related to cancellation is 30 day notice. Is there any possible way to correct this matter? It is small amount but I am not liking how they treat their client and straight informing that it is their policy that they can not reimburse the difference and service is available till end of Sep 2022.

Zuub Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.