Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  ***** and I met and I am very happy with the resolution. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/25/2024

  Dear Valued client,
  First of all, it was a pleasure working with you both throughout the project. We are happy that the job was completed to your satisfaction. We understand there is a misunderstanding regarding the amount owed for the work done.
  To address your concerns, we would like to clarify the situation:
  No Liens Filed: We have not submitted any mechanical liens on the property. We have reached out to resolve the situation in good faith.
  Scheduled Meeting: We have a meeting scheduled on June 27th from 9:00 to 9:30 AM to discuss this matter further.
  Scope Change: In our original contract, it was decided that the hardwood floors in the kitchen area would be refinished. However, after the project started, you requested a change to install vinyl flooring instead of refinishing the hardwood. This change required additional labor to demolish the old hardwood floors.
  Change Order: You then requested vinyl flooring throughout the entire first floor, and we sent over a change order for this additional work. Unfortunately, we did not specify the exact square footage of the flooring included in the change order, and the kitchen area was not included in the change without a revision to the first contract.
  Stage Payment: The $5,000 stage payment mentioned in the first contract was for refinishing the floors. While it is true that refinishing the floors in the kitchen was not completed, we did replace the floors as per your request. The stage payment does not directly reflect the price of the work done but is a progress payment stage as the work is being completed. Refinishing or redoing the floors only in the kitchen is not valued at $5,000; it is part of the overall project payment structure.
  Professional Work: We put in a lot of professional work on your property, and the $5,000 payment represents a significant portion of our profit. We acknowledge that there were mistakes on our end regarding communication and documentation.
  We are happy to meet with you on June 27th to discuss all aspects of this situation. We are confident that we can reach an agreement together. It has been a pleasure working with you, and we look forward to resolving this matter amicably.
  Sincerely,
  ******************
  Creekside Pro Construction