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Business Profile

Insurance Services Office

RealCare Insurance Marketing, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/18/25, I contacted ********* via email to cancel both of my insurance policies, E&O and Workers Comp, as I planned to renew them both with the same company at a later date. On 3/21/25, I received a bill a for non-compliance of completing the workers comp audit on a policy I had previously cancelled. The policy was cancelled a month earlier, which is when they had first sent the audit request. There was no need to complete an audit on a policy that had been cancelled. They refuse to remove the fee and just increased the fee from $133 to $200.

    Customer Answer

    Date: 07/03/2025

     
    Complaint: 23390583

    I am rejecting this response because: The first attachment I received a bill on 6/30/2025 for an outstanding "Premium" charge. I have never been charged for a "Premium" amount which would be for insurance coverage. All I have received this year are bills for not completing an "Audits". Once the insurance company made it clear that I needed to complete the audit for last year (2024) to remove the charges, I had completed it within a few days and notified them as such. As for the Audit charge for this year (2025), I refused to do the audit as I had canceled the policy before the audit was due, see attached showing the audits were due by 3/3/2025, but I had canceled the policy on 2/18/2025, which was before the due date. There should be no requirement for me to do an audit for 2025, nor should I be charged a premium for this period as well.

     I also asked the agent on 5/29/2025, if I complete the audit for 2025, will they then charge me a premium for that month period of time. She said she couldn't say. So if I complete the audit for 2025, I will have acknowledged having insurance for that period of time which would give them the right to charge me a premium, which they just did in the above attached bill.  

    I still have not received anything showing the removal of the audit charges since I had completed the audit for 2024, as the agent said would be done.

    Sincerely,

    **** *********

RealCare Insurance Marketing, Inc. is NOT a BBB Accredited Business.

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