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Business Profile

Computer Software Developers

Workday

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was forced to signup for a Workday account to ***** to a job. I no longer want or need this account open (delete it or deactivate it). Workday says to contact the employer. The employer says they have no access to the workday account. Someone needs to have access via IT **** to delete or deactivate it. I have several of these accounts through other employers I applied with and I know this request is able to be completed. ************************************************************************************

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past several years, I've missed numerous opportunities to interview for ideal roles due to an issue with Workday software. Many companies use Workday to manage their job listings and interview processes, but emails sent through Workday frequently don't reach me. I have tracked this issue for multiple companies over the years, which have prevented interviews from moving forward.The issue is random - emails sometimes don't go to my main email, but I can get them to go to other test emails. I can also see from other complaints here that I'm not the only victim of Workday's negligence here.Workday his nearly impossible to reach - they offer no customer service email, and the only phone number is for Sales or Press. Nonetheless, I was able to make contact - only to be informed, in summary, that they don't think it's possible for them to have any bugs, and that I'm responsible, as the job candidate, to work with Workday's corporate customers to debug this issue. This perspective is utterly ludicrous on many levels. Top-tier software companies offer bug bounties, paying people to find bugs, fully aware their software could not be perfect. Workday has no protocol to investigate bugs and refuses to do so. Furthermore, as an applicant, I may have no contact with organizations, who may be unaware of this bug on Workday's system.Workday also wrongly claimed that companies choose to configure what emails go out. In my tests, Forgot password doesn't trigger an email. Nothing does. And it's dependent on the email address, not the event. I was able to confirm with recruiters at one company that Workday isn't working as intended. Besides - no company would logically configure Workday to work this way I ask Workday to assign a solutions consultant to this, check logs of an affected org, identify the cause, and fix it. Stop blaming this on applicants. Look into the issue like a responsible company would. This is people's job opportunities we're talking about.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WORKDAY and MSTeams, Blacklaud, Adobe, Progressive ************************** TEK Systems and its Cybernautics, META and "3rd party" partners and clients (State Farm, TEK ********************** NTT Data, LexisNexis and others are using my data (all types) in test, cloud, datalake, prod and environment (This includes Pii, SPI, Images/Artifacts, Voice capture, ************************ (being integrated into Meta and others), financial, family, IP addresses, facial, IP addresses and other).As a, Illinois domestic violence and workplace harassment/stalking victim I want this stopped and all data deleted, removed and stopped being used, replicated, shared and exploited. Please confirm what is needed. I have contacted these entities MULTIPLE times in the forum they say on their "Privacy" notice and it is a huge RUNAROUND.

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Workday and MyWorkday client/employer integrations are using 3rd party API integrations, data stores and algorithmic rules engines and both breach, discriminate and use "triggers" and AI to generate denial emails and "profiling" which is a bad recruiting, HR Information System and job search/client management platform.I (and other employees and job applicants) and consumers can give many example of the shady contract/partnerships and methods and client and job applicant exploits.Many hours are spent on these so called JOB openings which are test or ghost jobs or just lures to grab both data and "train" their silly AI decision tools.This should be illegal in ******** and the integrators need addressed as well (foreign and domestically)Any client that uses this platform, ADP, Workday, Kronos, Accenture, State Farm - and other clients- and other platforms are abusing unemployed, data and the clients they are integrating and charging. It is clear ***** Nexis, cloud data partners, HCL, ISU, TEK *********************** ****** Corp/ComplyRight, NTT Data and other "partners" are involved as well.The 50 "amount" indicated indicates the least amount of HOURS spend dealing with these shady AI work/accounting platforms AND THEIR processes.Regards,E ********- ******** *** Illinois States Atty *** FTC

  • Initial Complaint

    Date:04/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started with ScribeAmerica in 12/2023, despite multiple requests on behalf of my superviors, *************************** and ************************* to change my status from part time (was part-time only for training) to full-time Workday has failed to change my status. As a result, I have not been given insurance benefits which were assured to me when I started with the company. Therefore, I have not been able to obtain a complete physical with blood work which my provider, ***********************************, needs in order to refill my antihypertensive and other medications. This is negatively impacting my heatlh. I do not blame ************************, since if he is audited he would face penalties for prescribing medication without a physical for the past 2 years. I do not blame ScribeAmerica, because they had done everything they can to change my status. This is the sole responsiblity of Workday. Thus my report today. They simply are not doing there job.

    Customer Answer

    Date: 04/26/2024

    Thank you for notifying me of Workday's failure to respond to my claim. Two days after you notified them of my complaint I received the insurance sign up info in my inbox

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Workday is a 3rd party entity that must approve my remit to address. I have over 40 messages to them in email about this situation. I have made countless attempts to contact them via phone. they have yet to give me any valid response to any questions I have. they are currently blocking me from receiving approved payments

  • Initial Complaint

    Date:12/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Workday staff, to state my complaint with brevity and bullets:Deep frustration due to consistent login issues on Workday's platform for job applications over a year.Despite numerous attempts to reset the password, new passwords generated do not ***** access.Occasional access achieved after resets using the initially problematic login credentials, causing inconsistency in accessibility.Current inability to access Workday platform despite diligent attempts to reset the password, no response received even after checking spam folder thoroughly.Feeling discriminated against by the algorithms of the website, suspecting an issue with the system's handling of applications.Urging Workday to contact me promptly to rectify the issue regarding posting job opportunities, as their system cannot seamlessly support applicants. It is unfair to post jobs without a reliable means to apply.Significant disadvantage as an applicant due to recurrent login problems, hindering effective pursuit of job opportunities.Kindly requesting immediate action to address recurring login issues within Workday's system for seamless platform navigation.Hoping for prompt attention and resolution to this matter, offering contact information for further communication.Profound frustration about the lack of avenues on the website for gaining insightful data and feedback from users of Workday's services.Your lack of help and extreme apathy towards the applicants is also beyond frustrating. If you cared, then you would have a system built into your business model to help those who keep you in business. What you have now is nothing in that regard, which is forcing me to make this complaint through this channel. That's not a good way to practice business Workday.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't login of which I need to do, I need to obtain my pay slip as there's places I need to provide it too. This isn't the first time this has occurred and let me just say it's uncalled for, unreasonable, and flat out not right. With it not being right I will be taking the next best step of which I assume be helpful and that's contacting the ******************** No way at all should this HR system be telling me that my password and security question answers are incorrect. They are correct and I am by far not the only one this happens to, there's plenty others. I on the other hand may be the only one that's not going to stand for, nor put up with it, I have already notified the ** of my work place of which I will talk to management again tomorrow. As I am getting frustrated because this again is unreasonable nonsense that I will not be tolerating. With that stated I highly suggest the highest member of leadership of workday reach out to PFCHANGS and/or me to get this resolved because I should not have to be the one to connect with HR it should be you workday doing so as you and HR of my work place are the ones conducting business together and they are the ones using your horrific system. I as an employee of theirs ultize it, well when I can! This makes for them not to be any better because let me tell you if I was the business using this system and my employees had these types of issues when their information provided is correct but the system picks up that it's not, I'd say so long and get another HR system provider. It may not seem as a big deal but it is and is legally not right so again you need to not only to connect with Pfchangs corporate office & get this resolved within the next 24 hours so that before I leave work tomorrow I can log in, other wise I pursue things with the appropriate places to be sure it's resolved. Now, keep in mind unlike the BBB there are places I can go to that can enforce things and I will do it, so get it together right away!!

    Customer Answer

    Date: 05/08/2023

           Please be advised the issue pertaining to this complaint has partially been resolved. What I mean by partial is that thanks to the assistance of my work place (*******************) general manager. My workday password been reset and I can log into my account. As per the horrific app/site crashing and mulfuctioning that still exist. Having said that it'll only be a matter of time before the issue happens again. 

         However, I am satisfied at this time as my password was reset and I am able to login again. Thus, at this time if capable of doing do, I wish for this complaint to be closed. If they don't improve their site/app and this happens yet again. I at that time will reach out to the BBB to file an new complaint if need be, again please as per my request close this case/complaint. Any questions or comments please contact me. Thank you and have a great day.

     

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