We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Equipment Repair

Full Spectrum Analytics, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Equipment Repair.

Complaints

This profile includes complaints for Full Spectrum Analytics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Full Spectrum Analytics, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like spectrum to fix the problem once and for all. We are losing internet every single week lots of times two or three times week and for a few hours and it is always due to some wires down. They know the problem why cant they fix it. It is always in the same area also. I live in an area that has no service once we lose internet and we are older also, and if we had an emergency we are not able to call anyone for help. Please have them fix these wires tell them to put wires underground so that would solve the problem. This happens all year round. Winter, spring, summer and fall. They have no problem taking their money every month and no discount from when we have no service. I would like something done please. Thank you.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lied to and spectrum stolen my galaxy 22 ultra phone. Everything the Mt sterling KY store did was wrong. They took my phone that I was paying in at at,&t and I picked a phone out so I'm paying in a phone with spectrum and 1 with **** because they were too pay it off but now told it is up to store and store says they sent it in and can't get it back but customer service says you can if manager wants to do it. So you can't talk to anyone because there is no one to talk to. Beware People by the scams spectrum is doing. Spectrum tells me I'm out of luck because the store shouldn't done that but store won't give it back. SCAM !!! Can proof it. I want my galaxy 22 ultra back or pay it off at **** like you promised. The store has audio and video but nobody will do anything !!!! Bad Business

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/23/2024 I visited spectrum office at ********************************************, On the window they were advertising an offer of payment on your phone lines. It consisted of buying your/ pay off your phone lines with another company as long as they were transferred to spectrum. In my case from ******* to Spectrum. Maximum pay out of $2500. I spoke to Sore Specialist ( ********* ****) who guaranteed me that as long as I open 3 lines with spectrum they would pay off my lines with *******. I of course believed her sales pitch and fell for it. I thought that she was an honest and sincere person and transferred the lines. I owe ******* total of $1553.00 . Later stated that to qualify for the full buyout since I had only two lines to transfer I needed to open an additional line. and that I need to purchase a Table and open a phone and that would guarantee me full buyout. Later I found out that it was all lies and that because I only transferred to phone lines that only a total of $1000.00 would be paid to me as soon as proof of amount owed to ******* was submitted . Almost a month has passed and I am still contact Spectrum to finally settle and pay the amount owed ******* of $1000. I have spoken to numerous customer *** at ********************** and I still have not gotten a satisfactory answer of where the funds are. On top of sprectrum leaving me in a final bind I still haven't gotten the $1000.00 promised to me stating that because it is a new program they a in counter numerous kinks and that many people are still waiting for their money. This situation a dire and it requires someones attention from parent company in **********.

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********* filed a complaint on Spectrum on July the 11th initially. Though I never got an assigned complaint number!Any how this complaint is about the discrepancy in my current billing from a $***** monthly promised on May 21, 2024 for a year and it's change to ***** in this July 2024. I called Spectrum on July 11 and spoke to a Tweetie! After an hour long investigation and a book long explanation she failed to indicate the increase and discrepancy of the charges! Then she transferred me to a ******* for resolution! ******* reiterated what she had gone through already and yet no explanation of the increase why the promised 365 day year time had shortened to 30 days! Later the same day I get a call from a *****>. ***** stated that ****, who had promised me the ***** for a year had made a mistake of entering the pertinent code and the monthly charge should have been ***** instead! I sure would like to see how one can be promised one thing and obliged to pay another! Thank you

    • Initial Complaint

      Date:06/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spectrum is trying to charge me for months I was qualified for apc for Internet. I called the program,they stated ,no lapse in program. They refuse to call and confirm what they are telling me. Tried to cancel service many times get hung up on or the run around. I've talked to upper management. Charged me late fee out of my assistance.

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2023 I was accepted by acp for internet; so I chose spectrum; the acp does not pay the ***** hook up for the box to recieve internet; in January I was told that cause I am low income that the ***** hook up was fee waived I was recieving ****** in s.s. and I was to pay ***** and the acp was to pay *****. until march when the acp was not paying the ***** to spectrum they where paying to q link so I was told by acp to do another application; so I did. After that I was not fee waived for the same account just different numberson the account from the acp. Then I find out that the acp did not pay spectrum for the ***** in march so spectrum is charging me for that as well. Every month sense I got the inter net I have had nothing but problems every month at the end of each month. Now they call me daily about this amount. I do not owe it and I am not paying it. I have contacted the acp as well on this matter. I never missed of payment and I owe no payment. thank you

      Business Response

      Date: 09/08/2023

      Good Afternoon,

      I believe that your complaint may be for Spectrum *************** services company.  Our company is "Full Spectrum Group", we provide lab instrument services.

      Thank you,

      Full Spectrum Group

       

       

    • Initial Complaint

      Date:07/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/12/2023 I got internet and a cell phone from spectrum the phone was received broken . I have been trying to resolve for 4 days spectrum refused to replace my device they want to charge me 100 hundred dollars to replace it . I turned off my service from cricket to get spectrum and now I have no phone at all this is very unprofessional.

    Full Spectrum Analytics, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.