Business Profile

Gift Cards

Tango

Headquarters

Complaints

This profile includes complaints for Tango's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As I was about to use my Tangocard, I discovered that my balance of 200€ was used by an unauthorized person. Though I did not have any security issue with my e-mail address. So I don’t understand how this fraud happened. It’s probably a security issue of Tango itself. But the customer support team does not answer to my numerous e-mails and complaints. I want my money back, 200€ is a huge amount !!
Business Response
Date: 04/14/2025
April 14, 2025

Better Business Bureau
Complaint Case: ********

RE: ********* ********** ******* *******

Dear ****,

On April2, 2025, Blackhawk
Networks (“Blackhawk”) received a complaint ******* ******g regarding unauthorized
charges against a Tango gift card.

As of April 14, 2025, we have
sent three emails to the email address provided within this complaint,
**************************, requesting order information/photos of the front
and back of the gift card(s) in question so we can research this concern with
no response. We invite Mx. ******* to use the online Contact Form for Tango,
************************************, or contact us by phone at **** ********* so a representative can provide any insight that we may have. We sincerely
apologize for any inconvenience Mx. Ludovic may have experienced.

With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Reno, NV 89521
************************
Initial Complaint
Date:10/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an **** seller, and was promised by **** a $25 gift card as compensation for taking a survey about international shipping activities. The gift card came in the form of a $25 credit with Tango Card, which is set up to provide people with a selection of various gift card options. After trying to access information on the site, I was unable to get a definite answer in regards to whether a physical card would be sent in the mail or whether it was done strictly electronically. I do not own a cell phone or printer, so if it was to be done completely online, I would need to select an option that I would actually spend online. If, however, a physical gift card was going to be mailed, my preference would be the Moe's restaurant gift card. In early October 2023, I e-mailed Tango Card asking whether I would receive a physical gift card in the mail. I mentioned that I did not have a cell phone or printer, so I would not be able to take a digital certificate to a business for redemption. I was told in part: "You'll receive your selection via email or mail, depending on the delivery method you choose[...]If you choose a physical gift card by mail it should arrive within 7–10 business days in an envelope from Omaha NE." I chose to apply my full $25 balance for a Moe's gift card, but was never given the option of a mailed physical card. Instead, I received an e-mail from **** with a link and a code that generated an online voucher. When I e-mailed Tango Card again, asking why I was told I could get a physical card, I was told that that option is only available for certain cards - a crucial detail that was left out of the original e-mailed response.
Business Response
Date: 10/09/2023
Our apologies for any misunderstanding. We are happy to explain further.
Each business partner selects what is offered in their catalog. Some choose to offer Reward Links that only include e-gift cards, as in this case. In addition, some merchants do not all offer an option for physical cards. During checkout, in addition to the e-gift card option, if physical cards are offered in any specific redemption catalog, that option is displayed and requires the entry of a physical mailing address for delivery.
As a courtesy, we have processed a replacement with a Reward Link that also includes merchants that do offer physical cards. We have also communicated this to the end recipient and hope this is satisfactory and the recipient is able to make a selection that better fits their needs.
Customer Answer
Date: 10/09/2023

Complaint: ********

I am rejecting this response because:
Thank you for your response. While I understand now that only a portion of gift cards have an option to receive a physical card, that detail was left out of your original communication, so upon selecting my original card, I proceeded through each screen waiting to enter my mailing address, but was never explicitly told that selection was digital-only until the commitment was made. That process needs to be made clearer.
I very much appreciate your offer to allow me to switch out my gift card for another that I am able to use. Assuming it is still an option, I would like a $25 **** gift card, which I can use online without needing to print anything. However, I clicked on the original link I received from **** to redeem the card, and it is showing a $0.00 balance. You did not include any additional link in your reply, so at this point, I do not know how to access what you offered. Please explain.
Thank you!

Sincerely,

**** *****
Customer Answer
Date: 10/09/2023
Just after rejecting Tango Card's reply, I did receive an e-mail directly from them with instructions to redeem an alternate gift card. I was able to select ****, which I am able to use online without printing.
I would like to thank Tango Card for resolving this complaint, and I would ask that BBB close the case indicating that Tango Card fully resolved the issue.
Thank you!
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to fund my Tango (Rewards Genius) account to purchase gift cards for a study, and I'm running into several problems. I have spoken to customer service agents about the ACH process, which was my plan, but no one is able to help me on why Charles ****** is not able to send an ACH transfer to Tango. There is no other expedient way to transfer funds besides those with fees. I am requesting that the 3.5% credit card fee be waived once for a more urgent purchase while I then secure more funds in my account. Another alternative is that someone assist in setting up the ACH transfer with ******. This needs to be done ASAP as I'm waiting to purchase gift cards with funds, and the survey participants were promised gift cards.
Business Response
Date: 05/08/2023
Our team is working directly with Austin to resolve this issue. We're happy to answer and questions!
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding: Complaint reference with Tango Card Inc voucher
Company: ********************************************************* ***** ** ******** *** ********* ******** change my old work email address on Tango system to my personal email so I may use the voucher

Complaint:
In my previous job working at Salesforce I was awarded a Tango Card voucher to the value of £80 on 29th Dec, 2021. The voucher (attached) had no expiry and I did not use it immediately, assuming the voucher number would be sufficient for future use.

Subsequently I left my job at Salesforce in April 2022.
When I tried to redeem the voucher later in 2022 I saw the voucher was not an actual voucher required redemption for a specific store voucher. In order to redeem it the system would only allow me to send the new voucher to the original email it was sent to, i.e. now my old Salesforce email address.

I wrote several times to Tango's Customer Service team (pdf emails attached) but they have only been unhelpful and insisted that they cannot change my email address from old work email to my personal email on their system so that I can use the voucher, even though I asked if I could provide some other form of identification/verification as proof of who I am.

The only resolutions they offer is for me to make the request from my Salesforce email address (impossible) or to ask the original person or someone within Salesforce to make the request on my behalf but this is not possible due to:
-Voucher says it from Emma Chalwin. Emma is extremely senior, managing 1000's of employees and I cannot contact her.
-Due to recent layoffs at Salesforce, I am unable to find anyone I know left to ask to write on my behalf, and in I have no further connections in the company.

When checking Tango on Trust Pilot I can see many complaints against the company for the very same issue.

Please could you help me to resolve this issue, which appears to be a recurring one with this company.

Yours sincerely.
****
Business Response
Date: 01/15/2023
Our customer support team reached out to **** directly and resent the e-gift card email. We're happy to answer any questions!
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a rewards link for participating in a user interview and did not yet redeem. When I had the opportunity to redeem, I see that my balance is $0 and the reward was used by a non-authorized to purchase 7 razer gift cards and 1 apple gift card, totaling $75 (my entire reward balance). Clearly an issue with Tango card security. Tango card should be checking to ensure that the gift cards are being redeemed by the original person being issued the reward link for security. Tango card was contacted with this issue and no further resolution was provided.
Business Response
Date: 01/07/2023
Our customer support team has reached out to Jessica directly to assist with this issue. We're happy to answer any additional questions!
Initial Complaint
Date:01/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Team

It has been a nightmare to deal with the Tangocard customer support to have them resend 2 of my prepaid cards. After I redeemed the reward, I forgot the card details and emailed them 3 times for them to resend them to me, but they tell me to contact prepaiddigitalsolutions and when I contact them, they tell me to contact Tangocard.
They have already been paid for the **** gift card, they are still not letting me redeem them.

Here are the 2 digital tokens.
Digital Token: D316-77B6DF-D743 - CA$625.68
Digital Token: D8EC-D44E36-AE4C - CA$352.90

I have already been taxed for these earnings and they are just disabling the cards, which is completely unacceptable. They never communicated me that they are going to disable the cards and there is no reason why were they disabled.

Tango is acting as a business in bad faith and profits from setting in place policies that favor Tango at the literal expense of the users of their service. Please find the proofs in the attachment.

Please ask them to resend me the reward email for both the cards, so that I can get the card details for the redemption.

Thanks
***
Business Response
Date: 01/03/2023
Our customer support team has reached out to Akshay directly to resolve this issue. We're happy to answer any questions!
Initial Complaint
Date:12/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was awarded multiple Tango rewards cards through surveys, product testing,vetc. They issue a "digital card" that's expired. I kept reaching out, although they'd answer, they'd immediately close the case. I explained that Gift Cards Cannot Expire in *************. I understand some had only minor amounts under $1.00, but that's mine. Now I have an emailed list, of 5 expired rewards, and nothing else I can do.
Business Response
Date: 12/27/2022
Our customer support team has reached out to ****** directly. This issue has been resolved. We're happy to answer any questions!
Initial Complaint
Date:12/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two visa/gift cards that expired last was 11/30 First was $20 second $30 was NEVER spent
instead of $20 they wanted me to sign letter that, "I agreed to pay $12 plus a monthly deduction on each card that I would get $7" for first card.. They refused to reissue the cards
Business Response
Date: 12/14/2022
Our team has reached out to Lori directly to provide a solution. We're happy to answer any additional questions!
Customer Answer
Date: 12/15/2022

Complaint: ********

I am rejecting this response because: The Tango did Not Contact me at all . I am waiting for a phone call or email to have gift cards reissued

Sincerely,

Lori ******
Business Response
Date: 01/06/2023
Our support team emailed Lori on December 15, 2022 to correct the issues she was having. She responded to our email on December 16, 2022 thanking us for our help. In that email, Lori also asked for assistance with two additional issues, which our team responded to. We sent another email on December 17, 2022 and provided her digital token. We're happy to answer any questions.
Initial Complaint
Date:11/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was given 2 $25 gift cards as a reward for a hotel stay. Was able to use most of one of them but can't get any vendor to be able to use the other one. Want the money I was promised! Tried calling several times and calls won't go thru!
Business Response
Date: 11/30/2022
Sorry to hear of this issue and we are happy to help.

This recipient reached to Tango Card on October 22, 2022 via our Chatbot regarding these two rewards and stated she was needing a bar code to use the prepaid cards. We have located the two prepaid cards referenced in her inquiry and each have low balances remaining; however, there are no bar codes needed or associated with these virtual prepaid cards.

When the recipient reached out to us in October, we responded to her inquiry with instructions and details of how to use the prepaid virtual cards she received. The information we provided included, in part, the following details:

"Virtual Visa(r) Prepaid Card or Mastercard(r) Prepaid Cards are generally valid worldwide wherever Visa Prepaid Card or Mastercard Prepaid Card Debit is accepted, but they can only be used online or over the phone. They can mostly be used like a regular credit card, but they can only be charged for an amount equal to or less than the amount available on the card at the time of purchase. (For example, a $50 prepaid card can be used to make a $49.99 purchase but not a $50.01 purchase.)"

"Prepaid cards can be used for one-time purchases or bill payments. Please be aware, however, that prepaid cards can't be used to pay a bill or service that would allow the funds to be used a second time (a credit card bill, for example)."

Based on the research if these cards, it appears the recipient is attempting to use them outside of the above mentioned parameters. Sometimes a smaller balance can be used to pay a cell phone bill or a utility bill. We do encourage recipients to contact the merchant prior to their transaction to make sure they accept prepaid cards as a form of payment or as an additional form of payment. It is up to the specific merchant if they accept them for the purchase/transaction.

The information about these virtual prepaid cards is also available in our Help Center: ********************************************************************************************************

We are happy to provide additional guidance to the recipient. We can be reached via email at [email protected] or via telephone M-F 6am-5pm PST at ***************

Please let us know if you have any other questions.
Initial Complaint
Date:11/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to redeem my tango ****** gift cards. I have 2 of them and I they both didn’t work
Business Response
Date: 11/28/2022
Our support team has reached out to Danielle ****** and provided the two ****** claim codes. We're happy to answer any questions. Thank you!

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