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Business Profile

Health Monitors

Charm Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Monitors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spoken with someone at ******** about the issues with billing and Tricare. I was told I would not be charged large and insane amounts of money because there was a billing delay issue with *******. I have frozen my debit cards on file so you all cannot charge them until this matter is settled. I was told I could pay on a payment plan if I needed to and that is not being honored. I spoke to a **** ***** at ******** in ** about this and I cannot locate Telemynd in this system to file a complaint against them so I am filing it against you, the ******. ******* had a known issue where claims were delayed over 3 months. I do not have $152 sitting in my bank account to pay you and you will not be charging me on your terms. I will pay you $150 a month until it is paid and that is that. We will agree to this or I will not pay you at all and you can send it to collections.

    Business Response

    Date: 05/20/2025

    We request the customer to reach out to ********. ********************** is a software vendor. ******** uses our software and provides service. We dont provide services to patients.

  • Initial Complaint

    Date:04/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a variety of issues with this company in saying they will cancel or change a charge and then they change the requirements at the last minute and claim they can still rightfully charge my accounts.For many reasons, I wanted to cancel my service and have my account deleted. I emailed on 2/18/2025 writing that I was ready to delete my account as I had downloaded all patient information to a secure location. Charm support responded writing that I needed to email from the email that I used to login to my account in order for it to be deleted. I wrote back saying I was unable to do that as the ****** account used to login had been deleted. Charm then wrote back a final time to say that they could use a screenshot from the login page and then a screenshot from getting on the homepage after login. I took those and sent them, however, I did this from another business account that was to be deleted soon. I used that email account to help connect with the charm account as I had used that email to communicate with them before and it was actually listed on my charm account as a backup. ********************** support wrote back that the screenshots were received and account to be deleted. This email account was since deleted. I was charged for an account on my credit card one month after the supposed "deletion." I wrote on 4/4/25 using the same original email thread saying I needed a refund since my account was supposed to be deleted by this time. Charm support wrote back next day saying they had deleted one account and were waiting on an email from the login email address for the other. I have had only one account, ever, and so this "deletion" is a lie. They also said to use the "?" icon to contact support with other questions, which is just trying to pass me off to start the communication over and make me continue paying. They did not respond when I wrote saying that this issue is not resolved and they never deleted anything because I didn't have another account to be deleted.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription with Charm EHR under ************************** for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that Ive seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of May 17, 2024 , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use.

Charm Health is NOT a BBB Accredited Business.

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