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Business Profile

Lube Services

Oil Changers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Oil Changers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oil Changers has 28 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14th 2022 I went to oil changers in *******, ** to get an oil change Ive gone to this particular site many times before with no issues. On January 30th my car would not start I had it towed to a mechanic his discovery was that the vehicle had no oil in it causing the engine to be blown. With the oil change only being less than a month and a half old theres no way according to the mechanic that the car burned 5 quarts of oil that fast. He concluded that they forgot to put oil in the vehicle. I contacted the owner ****** on Friday February 10th 2023, he said he would get back to me and do some investigation I also provided him the number of the mechanic so he could talk to him himself. I waited a whole week and called oil changers and spoke to ****** again on February 17th 2023, he told me the claim had been sent to corporate and that hes waiting to hear back from them. This whole situation has caused me to have to get a rental car for a week purchase a used vehicle to get to and from work money that I did not have to spend. I still owe on my car and its just sitting in my garage waiting on them to get back to me. Im frustrated and disappointed in this company and all I ask is for the cost to replace the engine which they damaged.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The $89 intake cleaning they sold me blew up my 2014 ********** And they denied it was their fault. Despite another mechanic saying otherwise. So my $130 oil change is costing me $9000 for a replacement motor. Car ran fine. I drive in to Oil Changers for routine oil change. Leave and the car dies completely within an hour. And its just a coincidence? And wheres the proof? I just have to take the regional managers word for it?HARD PASS. AVOID AT ALL COSTS. THEY DONT BACK UP THEIR WORK.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oil changers @ *************************** /********, **. My last oil change was 3/22/22 . I have been going to this business for quite a while. They are indicating on their service check lists that they checked or have been checking my transmission fluid levels. This is completely false because only a dodge dealer can do this which I was never informed of. On 4/3/22 my car broke down as the transmission was completely empty of fluid and had to be towed ********************** ****** and now I have to have the transmission replaced at a cost of *******. . I did speak to the manager and he informed me during the conversation that there was a new kid working on my car and no they arent able to check the transmission fluid level and he made an error in not removing the tick indicating that it was checked. My other receipts also indicate that they checked the fluids before too which is not true. My car is a Dodge Journey.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/3/2022 at 7:15pm, I went to Oil Changers at ***************************************************** to get a oil change and transmission fluid change. My car is a 2013 ****** XV Crosstrek, Vin # *****************, Store invoice #*******, BAR Registration #ARD293261 I went to this location since it was convenient to my previous employment. The fluid use for the transmission was CVT Fluid Change, ******* Versatrans CVT Plus CVT Fluid. July 15, 2022 on Friday, I was going to go to work at 7:45am but my car started making a different noise and shifting with a jerk. I decided to drive to ************* in ************** for an inspection. When I arrived all the dashboard lights for transmission and oil temp were showing. The advisor for *************, ***************************.He called asking when and where I had changed my transmission fluid. I told him the Oil Changers, ***************************************************. He asked to see the invoice to determine what fluid was used for service? I gave ****** this information and he said, this is not the correct product for your car. I contacted the ******************* on July 15, in the afternoon and talked to the Manager, ***********************************. She ask if I had contacted her before and wrote a complaint to the BBB. I said, No this is my first time contacting you about my problem. I said, my car is not drivable after getting my car serviced at your location. I gave her the contact number for *************************** and his email address, as well. She did contact him. She said, she was following the guidelines that she is aware from here company. ****** said, that he told her they have the fluid that was found in my transmission for her inspection. July 18, 2022, I visited ************* about my car. He said, she didn't come in to inspection fluid. I contacted ******* at 2:30pm, she is sending her reports about products they use for ****** cars. She said, she didn't do anything wrong.

    Oil Changers is NOT a BBB Accredited Business.

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