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Business Profile

Mobile Marketing Consultants

SmartZip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Marketing Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SmartZip Targeting is a scam. You have no issue speaking with someone or receiving follow up calls before signing up with them for their lead generation services. We were told that all leads are scrubbed and they view records before sending these leads over to us. We have had dead people and a few people who are not even on the deed of a property. We had issues with it integrating with our Management system whihc we were told would not be a problem when we signed on and they could get it set up immediately. We tried to follow up various times on multiple issues and could not get someone on the phone, via email to actually respond to the issue or a fix. They continued to take money and the terms of the agreement and the multiple zoom meetings we had were not met. There were multiple drafts of 956 for a scam service that has been noted by many others online in varying places.. I was unaware of these scams and tried to contact the company several times to let them know of the issue and we were unable to get it resolved after they didn't respond to me several times. This should be SHUT DOWN.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smartzip is supposed to supply reviewed real estate leads - per their representative, that are scrubbed for the **** Estate Agent. They were on top of things and calling and responding with every email before signing on. As soon as we were signed, we had trouble getting in contact about the quality being different than what we purchased. I expressed my extreme displeasure to them and let them know this was not okay. It took months to hear back and things were still not remedied.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 23, 2023, we entered into a contract with SmartZip to purchase their AI marketing products that purports to use AI to predict who in a neighborhood is most likely to move. We paid $1,154 for setup and month one, and had a subscription for one year's worth of services.A part of the total program included a custom website where prospective clients can visit to check the value of their home. During our onboarding we recognized a current client of ours, and saw that his smartzip estimated home value was 40% lower than the actual market value. If he read this with our brand attached to it, he would never use us as a trusted real estate professional again. As we perused the list we could see that their algorithm was completely flawed. ALL of the values were incorrect.We asked for a refund and were told that it was being worked on. We kept following up, and now we are not getting any reply from the company. The full email thread with our smartzip rep is attached as a pdf, and so is a brief summary of what has happened.

SmartZip is NOT a BBB Accredited Business.

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