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Business Profile

Shutters

The Home Source Company, Inc.

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Tina C

    Date: 12/19/2022

    Ive order 4 window shutter from this company. And prepaid $5000 for all shutter in advance by end of November 2021. The initial installation completion date should be around the end of March. But there are 3-4 times human errors that cause delay. Like made wrong frame due to staff error. They remade for my shutter many times that I cant count. I dont understand why there's no one who could monitor this case in this company. These actually affect my house plans as we plan to sell our house in 1H this year. Its already been delayed almost one year (4/1-12/05, 9 months) and so far I even dont know when can I get everything done. The 0.1%~1%/day compensation should be fair and reasonable. Therefore, I would like to ask for a refund of $1,500 as compensation before installing the new shutter. After one year delay and mistakes, they only offer $450 credit back instead of initial $200. I still dont feel comfortable with the service. VERY disappointed with this company.

The Home Source Company, Inc. is NOT a BBB Accredited Business.

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