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Business Profile

Tire Dealers

Big O Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verbal (3 times) and written agreement that when new brake rotors were installed that 10 NEW torque to yield bolts would be used. ********, these bolts may NEVER be reused due to safety issues. Before final payment was made they went to the service bay and spoke with technician. They AGAIN confirmed new bolts. I later discovered today that old original bolts were reinstalled, despite this company's assurance. I later had rotors inspected and photographed showing old bolts were used endangering my family.

    Business Response

    Date: 01/23/2024

    I talked to the customer 1/22/24 - I apologized for my employee and refunded the full amount of of the brake job that we did to try and rectify the situation.  I also let him know we were going to have a complete shop meeting with sales team and mechanics to go over the situation and what is expected in the future so this does not happen again. 

    Josh Cherry 

    Customer Answer

    Date: 01/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Big O Tires is NOT a BBB Accredited Business.

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