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Business Profile

Heating and Air Conditioning

Derns HVAC, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** ***** at **** money to install a mini-split system. He and his co-worker *** ******** from ************, the person who did my electrical work and referred me to DERNS HVAC came and did the install. On 3 different occasions the mini-split malfunctioned. I had to call ****** repeatedly to before he would get back to me and most of the time, I had to reach out to his partner *** ******** and then ****** would call me back. My mini-split continued to lose refrigerant and ****** kept blaming it on the product because he wanted me to purchase a **********, yet he went ahead and installed the Pioneer system that I chose to purchase. ****** charged me every time he came, scratched his head and could never figure out why my system was losing refrigerant. He kept blaming it on the fact that it wasn't a ********** and that I should have listened to him, yet he came out, didn't fix it and charged me to refuel the refrigerant lines. On one instance ****** and *** told me to call Comfort Control to have them come out. The repair man found oil coming from the lines, thought it was the ******** valves. I called ****** and *** to let them know. They came out and without being able to diagnose this themselves or even double check that it was the issue, they took the word of this tech, replaced the valves and charged me to refuel the lines. The system again lost refrigerant. ****** refused to call me back and his partner *** told me he could not help me anymore and that he was going out of business. Once again I called Comfort Control. The tech ***** diagnosed the problem as installer error due to a faulty Flare Fitting. It has a k*** inside of it. ***** shared that a knowledgeable technician makes they own flares and at the very least checks them before installing. I am requesting a reimbursement of the monies I paid ****** for repairs and the $2047 I paid Comfort Control to repair what was an installer error. ****** and *** should have fixed this.

Derns HVAC, Inc. is NOT a BBB Accredited Business.

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