We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Tire Sales

Arroyo Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Tire Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Arroyo Eco Pro H/T All Season 245/50ZR20 102W Light Truck tires and they were installed on 1/19/25. I paid $426.20 including the installation fees. After installation we noticed the tires were extremely loud above 40 MPH. We returned and had the tires balanced again and the noise problem continued. It drowned out the cabin and made it difficult to hear anything outside of the vehicle. The poor customer service department made me complete a warranty request which was denied within hours because the warranty doesnt cover noise. They refused to take any responsibility for this hazardous issue that was previously reported. They claim their tires are quiet on various sites, but this is false. There have been many reports to Arroyo and they are not willing to address the unsafe issue. The ***** has records of the many recalls involving Arroyo tires and their parent company. Various reviews on the internet express the same concerns about excessive noise. I replaced the scary tires with another set and they are very quiet and dont produce the excess noise like the Arroyo tires. I opened a return with ******* and if they do not accept the return I expect Arroyo to compensate me for these faulty tires.

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tires and spend money and a month or more trying to fix the fact that they would not balance out. I filed a warranty claim and have spent a month dealing with it just for them to deny the claim for an unrelated reason. They have not investigated the issue or even reached out to try to verify the problem.

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 4 tires for my car and all 4 separated tread making it very unsafe to drive. I have filed there warranty claim and reach ** out in several emails also have called them many times and have not received any response from any department.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 4 new Arroyo Grand Sport tires on **** 5/26/23. Seller was FastLane tires. Invoice number **************. Tire was rated for ****** miles. Mileage on my car was ****** when installed June 5, 2023 mileage on car ******. I messaged ******** through **** and asked about tire warranty on May 19, 2024. Got a response on 5/20/24. Was told to contact Arroyo tire directly because they handle their own warranties. I Have gotten alignments on suspension of 2021 ****** Camry to maintain regular tire wear. Alignments done 7/31/23, 8/20/23, 11/24/23, & 2/7/24. Have also done regular maintenance and tire rotations at ******. Had tires rotated on 4/18/24 at ******* as well. I Took the Camry for what I thought was an inspection of the suspension to Big Brand Tire on May 19, 2024. Was informed that all four tires had separated. I took multiple pictures and had to pay $1098.15 for 4 new tires and an alignment. Mileage on car was *****. I was told that it was a manufacturer defect and to contact Arroyo tire.The tires only lasted ****** miles. That's ****** miles below the tire warranty rating.I sent an email to Arroyo tire when I got home that night. The email contained my contact information and a summary of the issue. I got no response.After allowing adequate time for an email response I called the phone number on their website ************ on May 23, 2024. I left a message.On May 24, 2024 I did the warranty application through their website. I provided photos and DOT tire numbers. To date I have received no response.I called several tire distributing companies on May 24, 2024 as well. No one would provide me with a good telephone number for Arroyo tire. On June 6, 2024 I tried the website number again. I was transferred and then hung up on.I tried 2 more times the same day. I was transferred and then hung up on.On June 7, 2024 I called the phone number on the website 2 more times. I was transferred and hung up on two times.

Arroyo Tires is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.