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Business Profile

School Supplies

Montessori Outlet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in August and have not received any part of it. Nothing I ordered was marked out of stock on the website, so I was surprised to get an email about my items being on backorder. I've reached out to customer service multiple times over the last few months; I was first told my order would arrive in late October, then November, then December and finally the first week of January. It's February and nothing has arrived. There was no communication from the company about the shipping timeline differing from what they had previously told me. I struggle to believe this company is BBB accredited.

    Business Response

    Date: 02/06/2023

    Hello, 

    We did advise the customer the items she ordered were on back order. We have now cancelled the order and issued a refund via paper check as her credit card has expired. We will notify her as soon as the inventory is available. 

    We apologize we did encounter a problem with receiving our inventory last year as our manufacturer was shut down for some time due to Covid. We are back on track receiving containers and appreciate your understanding. 

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    made a large order, paid for it and received an email stating it is on backorder until late October. Emaile in November, no response. Called 2 different numbers (1 that was on my bank statement) and got a message that they were closed for the holiday. Website isn't working.

    Business Response

    Date: 01/13/2023

    Business Response /* (1000, 8, 2023/01/06) */
    Contact Name and Title:***************** GM
    Contact Phone: ************
    Contact Email:**************************
    Hello,

    The backorder was canceled, and a full refund has been issued. I apologize for the delay in responding. We were out of the office on holiday break. Our website is up, running and working just fine.


    Consumer Response /* (2000, 10, 2023/01/12) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    resolved

  • Initial Complaint

    Date:09/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 29, 2022. I knew that some items were back ordered and waited for them to send the rest of my order that did not arrive on April 9, 2022 with the in-stock items. It is now September and my emails have not been answered regarding the remaining items. The items show in stock on their website. I would like to have the rest of my order sent or a refund for the remaining items.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/21) */
    Hello, We apologize for the delays in getting your backordered items in. Unfortunately, our manufacturer was shut down due to covid from May - July in Shanghai China. We did notify you of the backorders and gave you the option to cancel and receive a refund however, you decided to wait. We have now canceled and issued a refund for the backordered items and shipping. The refund was issued to the original form of payment. Again we apologize for the delays.

Montessori Outlet is BBB Accredited.

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