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Business Profile

Telecommunication Equipment

StartechTel.com, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Cortelco 250000-VBA-20M Traditional Basic Desk Phone (Black/Refurbished) from Startechtel.com on 06/11/2022 totaling $67.95. The money was deducted from my bank account on 06/13/2022 and as of today (7/16/22) I have not received the phones or a refund. My order # was ******, I have since called the phone number listed with the transaction on my bank statement and I have emailed the business but I have not gotten a response.

    Business Response

    Date: 08/12/2022

    Business Response /* (1000, 5, 2022/07/25) */
    Hello BBB,
    We had acknowledge the customer's return and processed the refund via ******* & the refund shows process and completed on the ******* website. It took a few days to receive a message that it was not processed correctly & We initiated the refund a second time. We have no intention of not refunding the customer there just was a glitch between ******* (online processor) and************** (merchant portal). It takes a few days for these two to communicate to each other. Please see that we are actively working to get this processed and the cardholder was welcome to call us first to see what happened with the refund.

StartechTel.com, Inc is NOT a BBB Accredited Business.

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