Complaints

This profile includes complaints for Passages Ventura's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Passages Ventura

  241 Market St Port Hueneme, CA 93041

  
• 

  Passages Ventura

  224 E Clara St Port Hueneme, CA 93041-2732

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Admitted to passages Ventura in mid September. The nurses were giving out Ativan every 2 hours. I overdosed and was vomiting and unconscious for days. TB test liquid was shot in my eye by the teenage nurse. Nobody checked on me, never saw a doctor. I left for insurance reasons after 5 days
  
  Was going to readmit and go back. Spoke with a nurse for a pre assessment over the phone on Oct 11. Going in the next day at 11. I was running late, so I called admissions and spoke with a Gina.. she said it's fine, to just try to be there by 5:00 pm. I live 2 and a half hours away and the Lyft was late (and expensive). When I arrived, they told me I couldn't be admitted until the next morning.
  I had no where to go. I stayed in the front of their locked gate for hours trying to figure out why and what to do. Found a cheapest hotel and spent $90.00. and a $22.00 lyft ride to get there. In the am they did pick me up in a suv. Started to do intake and admissions again. Started signing all my forms and the manager,/supervisor comes in and tells the staff to do a "thorough body search". He then tells me that my panic attacks and anxiety will only be resolved by sharing a room with someone. I was told on the phone that I did not have to have a roommate because of my anxiety. The supervisor said that the staff there will take care of my panic attacks and to trust them. (Kind of hard to since I was unconscious and vomiting and nobody cared the first time. ). The staff were all teenagers. Nurses were uneducated. The supervisor then told me to" just leave then, I didn't need to stay"
  
  He said to file a complaint and it wouldn't be the first one. He verbally and emotionally and physically abused me until I was crying. Again, they escorted me out the locked gate. Maybe they don't know how to deal with dual diagnosis?
  I was having trouble uploading my receipts and bills and pictures. The program does have surveillance cameras I would like to see how they treated me

  

  Business Response

  Date: 10/25/2023

  At Passages
  Ventura we treat all clients with care and respect from the moment they enter
  our facility. Passages is licensed by the Department of Health Care Services,
  and accredited by The Joint Commission, The Commission on the Accreditation of
  Rehabilitation Facilities, and The American Society of Addiction
  Medicine.  We rigorously screen our staff and provide them with extensive
  training and regular evaluation.  We maintain a high staff-to-client ratio
  and our clients are provided with a tremendous amount of individual therapy
  when compared to other treatment centers.
  
  While at
  Passages, clients are seen by an outside physician and that physician
  prescribes medications that he or she deems appropriate.  All client
  medications are stored in a secured location, and clients are provided access
  to their medication by licensed, certified, trained staff at the times and in
  the amounts that their doctor prescribed. We have successfully detox and
  treated thousands of clients.
  
  All TB tests
  are appropriately administered by a healthcare professional. The clients at
  Passages are admitted during normal admissions hours and are welcome to admit
  when they properly coordinate their arrival. 

  Customer Answer

  Date: 10/26/2023

  
  
  
  
  Complaint: 20732981
  
  
  
  I am rejecting this response because: I was told to call the financial department at passages Malibu, which I did dnd spoke to B****** over the phone regarding the situation. I emailed him like I was told to do and never received another response. 
  
  
  
  Regards,
  
  
  
  J**** ******