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Business Profile

Games

Nakail Soft Vines LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/19 asking for adjustment and credit on a ***** charge, which may or may not be monthly. Did not authorize nor even know what this expense was for. ****** shows charge to Paramountdealzfuture and I have no clue what this is. Please respond. Thank you

  • Initial Complaint

    Date:05/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received an email, which appeared to be from Dicks Sporting Goods offering me a chance for a cooler, as I am a member of their rewards program. It appeared to be legit. All I had to pay was shipping amount of ****. After entering my charges, I was then directed to a page to sign up for some kind of online games. I clicked to decline this, which was when I became suspicious. Upon checking my bank account, I saw the $**** charge (paid to Good Bliss 4 U), but then an additional charge for $99.95 (UNAUTHORIZED). I called the # and got a call center. Initially they refused any refund and would not give me the company name - said they were located in ******* **. They also gave me a bogus name for both the company & call center. Upon research, I found a ********** company, Good Bliss 4 U online with the address I supplied on this form. The phone # matched. Upon much arguing / threats, they offered me 25% refund, then 50%, then 75%. Refused full refund and would not allow me to speak to a manager. They said they cancelled my recurring monthly charge of $99.95, again unauthorized to begin with. Refused to give me any further info. This is not right, and I hate for more people to fall prey to this.

Nakail Soft Vines LLC is NOT a BBB Accredited Business.

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