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Business Profile

Lawn and Garden

Home and Garden Trend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from HOME AND GARDEN TREND ON APRIL 21ST 2025. PAID $ *****. FOLLOED TRACKING NUMBER AND FOUND OUT THAT IT WAS COMING FROM *****, WAS NOT STATED ON WEBSITE FOUND ON ********. IT'S SAYING IT WAS DELIVERED MAY 4TH, WAS NOT, CHECKED WITH POST OFFICE, NOT THERE EITHER. UPDATES PROVIDED BY 17TRACKNET. HAVE REACHED OUT TO COMPANY SEVERAL TIMES BY EMAIL BECAUSE I CAN'T LOCATE A Phone number.

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec. 30th I ordered this Lucid Mattress Topper, I got one e-mail saying its being shipped. Havent received this item as of today January 17th. Went to their web site and a whole lot of people havent received theres. I just want to make sure this isnt a scam. Thank you.

    Business Response

    Date: 02/09/2025

    The order has been delivered on Feb. 04, 2025 06:03:31. ***********************************************************

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 2, 2023, I placed an order for a garden kneeler to send to my elderly father from ***************************** Trend. I paid $59.97 to the business. On January 10, 2023, my father received the package. Later in the week he told me that he did not like it, it was uncomfortable, and he wanted to return it. On January 13, 2023, I emailed ***************************** Trend (************************************) for the return address per their return policy ******************************************************************************** January 14, 2023, I received a response from ************************************ asking why my father wanted to return it. I replied that day with why he didn't like the kneeler and asked for the return address again.On January 16, 2023, I received another response asking why my father didn't like it, providing some instructions like it has to be in the original packaging, but not the return address. I replied that I have already provided the reason and asked for the return address for a third time.

Home and Garden Trend is NOT a BBB Accredited Business.

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