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Groups.io

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 22 2023, I reported multiple examples of defamatory statements and violation of my personal privacy on a forum run by groups.io.
    ---
    They do have Terms of Service for User Conduct, which the statements clearly violate. Following the recommended procedure, I reported the statements to the forum moderator, and later on Jan. 11 2024 also to [email protected] (their only public email address). On Jan. 12 2024, I also joined the group and marked the specific entries as violations of the Terms. But nothing has happened. Today I also tried calling the supposed contact phone number for the company, which goes straight to a voicemail stating that "Calls to this number are not monitored".
    ---
    One of the entries provides my personal name and home address, which causes safety and security concerns for my family and I. They also make false and defammatory statements about professional training and expertise for myself and my company.
    ---
    Groups.io does not verify user names, so allows libellous statements to be published anonymously. It is like an echo chamber, where a few extremists can post comments and incite each other. No wonder there were hearings in Congress today in the news, about social media causing people to commit suicide because of their distress for this kind of privacy violation and harassment.
    ---
    The entries that were published, and continue to be available to all subscribers at groups.io, are in clear violation of their own Terms of User Conduct. There was no response to the reports submitted to the forum moderator or to the company (groups.io), and the offending statements have not been removed. However, for reporting violations of their Terms of User Conduct, my user has now been banned from logging in to the group.
    ---
    This company groups.io has a Privacy Policy and Terms of User Conduct. But those are just a misleading facade, if they are ignored.

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