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Business Profile

Appliance Repair

Constant Appliance Service Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technician **** came to my house on Friday, July 12th. My freezer did not seem to be working and the food inside was defrosting. I was panicking. He said I needed a part and proceeded to charge me $208 as downpayment for the part. Total charge would be $693.20 with $485.20 due at the time of repair to be done on July 16th, a full week ago. I have my copy of the yellow receipt . They charged my Amex card $208. which I'm trying to get reimbursed $128.00. I think I should also have the $80 service call to myself for the excessive delay and aggravation I had from this merchant.Over the weekend, the freezer had returned to 0 degrees and the refrigerator returned to 35 degrees. It's been good since. I had cancelled the Tuesday July 16th appointment immediately via email, on their website I had written a note to them and left a phone message not to come.It was working fine and still is. Their number is ************.Today is July 23, 2024 5 PM. They say on their website they are open to 8 or 9 PM. I paid $208 and less $80 for a service call, I am due the balance of $128 back to my **************** card. No credit has ever appeared on my account! I have been checking almost daily as I need the funds back from Constant Appliance to my Amex card. Note: they have multiple addresses. The first one I saw was at *********************************************************************************************************************. I used to live near there. Now there is *************************************************************** was notified of the cancellation on Monday, July 15th. I have not had any email, phone call nor letters from Constant Appliance.Please help. Thank you.**************************** ***************************************************** **************** ************ to leave message on my cell voicemail.

    Business Response

    Date: 07/29/2024

    Dear ******, 

    We received your appointment request on Friday, July 12, 2024, and promptly scheduled the visit for the same day. Our technician arrived at your location within 2 hours to conduct a full diagnostic of your KitchenAid refrigerator. During this visit, the technician thoroughly explained the findings and the necessary repairs.
    On Saturday, July 13, 2024, we received an email from you requesting to cancel the appointment scheduled for Tuesday, July 16, 2024, due to financial constraints. Additionally, on Sunday, July 14, 2024, we received a message from you via Housecall Pro indicating that you needed to cancel the appointment because "you cannot do that price with your other things breaking and dental expenses."
    The $80 service call charge reflects the diagnostic work and the effort involved, and we believe this fee is fair given the comprehensive service provided.
    We acknowledge that we have responded multiple times to your phone calls, explaining the situation and addressing your concerns. On Monday, July 22, 2024, we sent your refund check, and on Tuesday, July 23, 2024, we confirmed via email that the check had been mailed. As previously explained, the entire refund process typically takes 5-8 business days to complete, and we have kept you informed throughout this period.
    If you have any further questions or need additional assistance, please contact us directly at ************. We are here to help and resolve any issues promptly.
    Thank you for your patience and understanding.

    Customer Answer

    Date: 08/01/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Constant Appliance Service Inc is BBB Accredited.

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