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Business Profile

Car Sound Systems

Poway Car Audio, Window Tinting & Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TRANSACTION WITH THIS COMPANY WAS ON 5/6/24 IN THE AMOUNT OF $1200 FOR A NEW NAVIGATION/ ***** FOR MY 2019 ***** CRV. INSTALLATION WAS PERFORMED ON 5/9/24. I ASKED FOR A ***** SYSTEM TO INSTALL THAT WAS SIMILAR TO THE ONE I HAD. ONCE INSTALLATION WAS COMPLETE I CAME BACK AND PICKED UP MY CAR. **** STATED THEY COULDN'T GET ALL THE STEERING WHEEL CONTROLS TO WORK WITH THE ****** I WAS OK WITH IT AS LONG AS EVERYTHING ELSE WORKED. I DROVE AWAY AND THE MICROPHONE FOR MY PHONE THAT WAS INSTALLED WAS IMPOSSIBLE TO HEAR WHEN I CALLED ANYONE. THE MICROPHONE THAT WAS INSTALLED WAS CONTINUALLY FALLING OFF OF THE DASHBOARD. ON 5/21/24 I TOOK BACK MY CAR DUE TO THE BLUETOOTH DID NOT WORK ANYMORE, SO THEY REPLACED WITH A NEW *****, AND STILL NOT ALL CONTROLS WORKED WHEN I LEFT. THE MICROPHONE FELL OFF AGAIN AND THE ***** WAS POPPING OUT OF THE ***** AND I HAD TO GO BACK IN ON 6/25/24. THIS TIME I SPOKE WITH ***** AND HE SAID THAT **** WAS NEW AND DIDN'T KNOW WHAT TO INSTALL, SO HE SUGGESTED I BUY ANOTHER ***** AND HE GUARANTEED ME IT WOULD WORK, BUT IT WOULD COST ME $280 MORE. HE SAID TO COME BACK THE NEXT DAY SO THEY WOULD HAVE IT IN STORE. I TOLD HIM I COULD NOT RETURN THE NEXT DAY BUT WOULD RETURN ON 6/27/24. WHEN I DID RETURN THE ***** WAS NOT THERE, SO I HAD TO RETURN AGAIN ON 6/28/24 FOR INSTALLATION. THIS WENT ON 2 MORE TIMES AND FINALLY ***************** THEY COULD NOT GET IT TO WORK, HE GAVE ME A REFUND OF $1480 AND I TOOK MY CAR DIRECTLY TO ***** OF ESCONDIDO ON JULY 8, 2024. WHEN ***** INSPECTED THE ***** TO TRY AND FIX IT, THEY NOTICE A LARGE AMOUNT OF DAMAGE TO THE WIRING. EXPOSED WIRES, CRACKS IN WIRES, ETC. ******** AT ***** STATED IN ORDER TO GET MY CAR BACK TO WORKING CONDITION IT WILL COST APPROX. $4300. IM LOOKING FOR THE REMAINDER OF THE DAMAGE TO BE PAID FOR ME TO FIX MY ***** TO BE BACK TO WORKING CONDITION IN THE AMOUNT OF $2820.

Poway Car Audio, Window Tinting & Marine is NOT a BBB Accredited Business.

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